GESP Field Service Engineer II

GESP Field Service Engineer II

3-5 years
Not Specified

Job Description

Join a team recognized for leadership, innovation and diversity

At Honeywell, we make a lot of incredible things. But most importantly, we make the future, and are looking for people to join our team global team of future shapers. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers and doers who are changing the future. Our people are committed to each other and to the realisation of our vision through their unique job functions. Our businesses embrace the challenges of innovation so that we define the future. And our global opportunities are endless for you to grow and get recognised for your passion to perform.
We are currently seeking a Field Service Engineer (GESP & Energy) to join our Honeywell Building Technologies team in our Singapore office. Reporting to the Field Service Manager / Advanced FSE, your focus will be to manage the existing GESP Performances Contract Accounts and Energy Management System Contracts.
.Promote awareness and implementation of energy efficient and energy conservation measures for current GESP accounts to meet the Chiller System kW/Ton baseline through reducing energy consumption, improving facility infrastructure and reducing carbon emissions.
.Provide technical, contractual and financial assistance on energy contract accounts seeking to leverage the GESP Master Contract to implement energy efficiency and renewable energy projects
.Providing technical assistance to ensure the Measurement and Verification (M&V) Plan is properly performed throughout the performance period of the contract .
.Responsible for ensuring high quality delivery of services to Honeywell's clients through assisting in the management of service engineers, field technicians and ACMV sub-contractors
.Management of team's work load, improvement of processes and systems, technician and sub-contractor management, verification of works, client liaison and escalation, financial forecasting and control of jobs including administering of variations and associated invoicing/project progress claims
.Work and deliver other areas within Honeywell to deliver process and KPI of safety, cash-flow, customer surveys, works order closure, analytics of energy accounts connected services wins.
Key Responsibilities:
.Revenue and Margin Growth
oDevise the strategy to drive GESP and EMS contract, retrofit and Spot opportunities within the existing contract base to achieve defined revenue and margin goals for the team and district
oResponsible for enhancing the quality of services and performance KPI that are being provided to the customers. To liaise with customer to understand the exact needs of their operations. Plan, organize and lead team engineers, technicians and ACMV SI to ensure work is delegated properly so that efficient services are being rendered to the end customer.
oTechnical consulting, design and implementation support to the service business and customers. This includes pre-sales support to the account team and technical lead on projects to grow business
oReport to Field Service Leader and provide supervision and support to team on deliverables of GESP/EMS and ESCO Certifications of Honeywell contract accounts.
oFault Diagnosis/technical support on ACMV & Plant Chiller Systems.
oContract Retention
oEnsuring customer satisfaction through direct liaison with client representatives, customers and service recipients, Customer surveys and NPS targets and achievement of Chiller kW/ton performance and baseline
oSite audits.
oEffectively meet customer needs, build productive customer relationships and take responsibility for customer satisfaction.
oEnsuring delivery of value to Honeywell clients and customers.
oAttend and contribute to GESP and EMS Account Planning sessions.
.Health, Safety and Environment
oEnsure Playbook activities are completed each month.
oHSE assessments are carried out and updated annually for all contracts and projects.
oHSE Safety Plans are available at sites as required.
oAttend and participate in all HSE team meetings.
oReport safety observations (SOS)
oCarry out hazard and risk assessments for all tasks as per company policy and procedures.
oAssist with the financial control according to agreed budgets and plans.
oForecast financials monthly and analyse throughout the month.
oEstimates materials costs and quantities and ordering parts.
oAssist Field Service Leader with outstanding debt recovery and under-billed projects.
oUtilise and promote HIET and CPQ usage.
oDevelopment and maintenance of site-specific documentation and quality assurance information as instructed by the Field Service Leader.
oEnsure team documentation is current and participate in internal and external audits as required.
Key Success Factors (Key Metrics / KPIs / Deliverables)
.Meeting the baseline deliverables of Chiller System kW/Ton and further improve performance baseline
.Timely completion of scheduled Chiller system and ACMV maintenance tasks an ad-hoc repairs
.Adherence to Honeywell Policy & Procedures.
.Customer Survey KPI (satisfaction, Advocacy).
.Contract Growth (Revenue).
.Core Customer Retention.
.Timely and effective financial forecasting.
Key Experience & Capabilities:
.Completion of an Engineering Bachelor Degree
.Intermediate to High computer skills
.3-5 years of relevant work GESP and ESM experience
.Ability to manage self and assist others, including contractors, to work in a safe manner
.Ability to identify safety improvements in the workplace
.Ability to acquire and demonstrate trade skills and/or product knowledge to meet the requirements of the role
.Ability to apply knowledge and understanding of Honeywell products to develop solutions that meet customer requirements
.Ability to interact and build relationships with customers
.Ability to manage jobs and/ or projects to standards, budgets and deadlines, this includes the ability to carry out risk assessments and complete forecasts
About Us
The world is changing. And it's a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We're building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, safety, and supply chains.
Discover More
We've been innovating for more than 100 years and now we're creating what's next. There's a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at
If you believe what happens tomorrow is determined by what we do today, you'll love working at Honeywell.
The future is what we make it. So join us and let's do this together.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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Copyright 2020 Honeywell International Inc

About Honeywell

Honeywell International Inc. is an American publicly traded, multinational conglomerate corporation headquartered in Charlotte, North Carolina. It primarily operates in four areas of business: aerospace, building technologies, performance materials and technologies (PMT), and safety and productivity solutions (SPS).
Honeywell is a Fortune 100 company, ranked 94th in 2021. The corporation in 2020 had a global workforce of approximately 103,000 employees, down from 113,000 in 2019. The current chairman and chief executive officer (CEO) is Darius Adamczyk.
The corporation's current name, Honeywell International Inc., is a product of the merger of Honeywell Inc. and AlliedSignal in 1999. The corporation headquarters were consolidated with AlliedSignal's headquarters in Morristown, New Jersey; however, the combined company chose the name 'Honeywell' because of the considerable brand recognition.[8] Honeywell was a component of the Dow Jones Industrial Average index from 1999 to 2008. Prior to 1999, its corporate predecessors were included dating back to 1925, including early entrants in the computing and thermostat industries.

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