Guest Service Agent (Crossroads Buffet)

Guest Service Agent (Crossroads Buffet)

Marriott International
Not Specified
Not Specified

Job Description

Job Description :

Job Number 22145891 Job Category Food and Beverage & Culinary Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management JOB SUMMARY Responsible for the smooth operation at the F&B outlets daily by carrying out all job tasks effectively and efficiently. To provide delightful dinning experience for guests through delivering excellent service. DUTIES AND RESPONSIBILITIES Perform all restaurant operation activities during designated shift Ensure all mis-en-place are done properly and timely. Check cleanliness of restaurant area and ensure sufficient stock of condiments at all times Possess good food & beverage knowledge and perform upselling constantly through active recommendation or suggestive selling during order taking. Perform cashiering and adhere to all procedures. Ensure proper table setting according to order and all standard condiments are present on the table. Maintain good guests and associates relations. Attend daily roll call / 15 minutes training. Anticipate guests needs and know regular guests special requirements/preferences follow up with guests constantly for any additional order or request. Adhere to all S.O.P and L.S.O.P. at all times Perform proper handling and taking over of shifts. Promote good inter-departmental relations through open communication. Follow the 5 golden rules strictly: . Practice Marriott Principles of Hospitality. . Practice upselling through suggestive selling or recommendation. . Repeat the orders taken . Key in micros. . Check to ensure orders are served correctly and promptly. Understand and practise empowerment principles to ensure guest satisfaction. Be an aggressive team player and possess a CAN DO ATTITUDE Conduct opening and closing of wine inventories. Requisite all necessary stock to par accordingly. Work in various F&B outlets per assigned by Asst Restaurant/Restaurant Manager from time to time. Cash/Bank Handling: Process all payment methods in accordance with Accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g., blind drops). Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Transport bank to/from assigned workstation, following security procedures. Set up and organize cashier workstation with designated supplies, forms, and resource materials and maintain cleanliness of workstation at all times. Any other duties as may be assigned from time to time. JOB REQUIREMENTS Minimum GCE N levels Great conversational skills and teamwork-oriented Positive outlook and outgoing personality Previous serving experience is a big plus Connect your passions with a rewarding opportunity You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

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Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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