Guest Service Executive (Crossroads Buffet)

Guest Service Executive (Crossroads Buffet)

Marriott International
1-2 years
Not Specified

Job Description

Job Description :

Job Number 22141966 Job Category Food and Beverage & Culinary Location Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Non-Management JOB SUMMARY He / She will be responsible for supervising, coaching and co-ordinating activities of the food Servers as well as looking into the comfort and dining experience of guests. He / She will also handle guests complaints during the absence of the manager. DUTIES AND RESPONSIBILITIES Open and close shifts in accordance with the manager's checklists. Train, maintain, and enforce all Marriott service standards through the use of used records, menus, and appropriate training and reference materials. Supervise and coach all associates in accordance with Marriott's training program. To ensure enough staffing for the operation. To ensure smooth operation in all areas. To ensure proper cashiering and billing procedures are adhered to. To help the assistant manager in generating all necessary micros reports for outlets. To supervise closing checklist for bartenders. To conduct opening inventory and closing inventory of wines. To ensure accuracy of associates float money stored in the safe deposit box. Check and oversee cashiers closing duties and ensure accuracy. Ensure efficient scheduling and represent the outlets for all day-to-day operations. Responsible for updating Leaves / PH / MC of all associates daily. To conduct 15 minutes training for all associates on a daily basis. Maintain all S.O.P. and L.S.O.P. To conduct a proactive preventive maintenance inspection on a monthly basis. Promote inter-departmental relations through candid communications channels. To keep managers informed should there be a shortage of manpower. To carry out instructions effectively, monitor the staff progress, and pass any information regarding the operations to the manager at all times. To be always on the floor during operation hours, to assist the hostess in seating the guests whenever required, and to check on guest satisfaction on a regular basis. To take charge of assignment planning and schedule associates for their meal breaks. Check on the cleanliness of the restaurant area and side stations and do weekly inspections with the manager. Understand and teach empowerment principles to ensure guests satisfaction. To LEAD BY EXAMPLE and have a hands-on approach to motivate our associates to excel. Maintain fair consistent counseling and/or disciplinary procedures in accordance with Marriott Guarantee Fair treatment. Monitor hours, and staff overtime on a daily basis for restaurants as it relates to sales and profits. Don't expect, inspect. Be an aggressive Team player and always CAN DO ATTITUDE Cash/Bank HandlingProcess all payment methods in accordance with Accounting procedures and policies. - Follow property control audit standards and cash handling procedures (e.g., blind drops). - Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. - Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. - Transport bank to/from assigned workstation, following security procedures. - Set up and organize cashier workstation with designated supplies, forms, and resource materials and maintain the cleanliness of workstation at all times. Any other duties may be assigned from time to time. JOB REQUIREMENTS Minimum GCE O levels and/or Diploma in Hotel Management At least 1-2 years of relevant experience in a similar capacity. Good interpersonal and communication skills Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels. Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel. JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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