Guest Services Officer

Guest Services Officer

The Singapore Resort & Spa
0-2 years
24000 - 27600 SGD

Job Description

Sofitel and its Ambassadors

The Sofitel brand is based on three core values guaranteed by each employee every day:A Passion for Excellence, an Essence of Pleasure and a Spirit of Openness.Through their actions and know-how, the Men and Women that are the creators of Sofitel's luxury, offer clients a highly personalised service. By transforming every detail into a unique moment of pure comfort and elegance, they create and nurture a relationship with their guests.The Sofitel values are also at the heart of the communication between employees. It is the legacy received and transmitted by all those involved in the brand to guarantee the continuity of the Sofitel spirit in the hotels and headquarters. You must have a passion for excellence, and a can do attitude in order to be considered for this role.

Responsibilities:

  • The ambassador reports directly to the Reception Supervisor (Assistant Manager in his/her absence).
  • The ambassador will be dynamic and efficient to serve all guests approaching the Reception with a professional, warm and positive attitude.
  • Provide a smooth and timely check in/out for all guests
  • Ensure that guest request/s are being followed up promptly and efficiently throughout their stay following up with traces
  • Provide all guest with accurate and in-depth information upon their request good knowledge of products, services, pricing, special promotional offers and special events
  • Maintain strict security procedures when issuing of room keys and guest confidentiality.
  • Maintain a good communication between hotel guests and all hotel departments both verbally and in writing as required.
  • Assist, as required to attend to calls for reservations and ensure accurate, up to date information is given.
  • Use every opportunity to promote hotel facilities and maximise sales through product knowledge and upselling skills.
  • Ensuring all guests are offered to join Le Club loyalty program
  • Complete any other duties assigned by the manager/supervisor
  • Ensure Reception /Back Office area are clean and tidy at all times
  • Carry out reception duties as required

Key Job Requirements

  • Diploma in Tourism / Hospitality Management
  • Minimum of 1 year of experience in a similar capacity with proven track records
  • Entry Level applicants are welcome
  • Experience candidates will be considered for Guest Services Office position
  • Excellent reading, writing and oral proficiency in English language
  • Proficient in MS Excel, Word, & PowerPoint

To be successful in this sought after role, you will demonstrate the ability to excel within a luxury brand.

You will also bring with you a passion for service, excellent organisational skills as well as communication skills, be results orientated with a dedication to exceeding customer expectations.

Previous experience in a five-star environment is desirable, and above all else, pride yourself on ability to build relationships and guest experiences epitomising French elegance, style and sophistication.

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