Head Merchant Onboarding

Head Merchant Onboarding

Bankograph Pte. Limited
5-7 years
84000 - 120000 SGD

Job Description

Key Responsibilities

· Manage a team of motivated onboarding managers and help them develop their career

· Work together with merchants to implement our state-of-the-art platform to enable them to take seamless payments online

· Identify the particular needs of the merchant and translate these into actions

· Provide best-in-class service to our customers

· Build and maintain relationships that drive growth of merchant accounts

· Report and present findings and feedback of customers within our organization to enhance our product


Requirements

· 5+ years of experience in implementing technical solutions for a financial services provider

· Experience in managing valuable customer relationships

· The ability to manage and improve processes and continuously make our implementation process better

· Some understanding of the needs of e-commerce customers gained in a professional environment

· Strong communication, leadership, presentation and analytical skills

· Bachelor degree

· Proficiency in English

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