Head of Enterprise Support, ASEAN

Head of Enterprise Support, ASEAN

5-8 years
Not Specified

Job Description

Job Description :
As an increasing number of customers move their critical systems to the cloud, we are seeking a leader for our most strategic customers focused on ensuring their long-term operational success on AWS. The individual should have strong operational, leadership and technical skills with a history of building successful teams and growing a multi-million dollar business. You will partner closely with sales leadership to identify sales opportunities, develop customized support contracts, and help build a support organisation to ensure the continued success of Amazon’s largest customers. You'll work directly with AWS engineering leaders to ensure a high quality, fast resolution customer experience. You'll be responsible for measuring and driving operational excellence. You'll drive customer communication during AWS critical events and drive projects that improve support-related processes and our customers technical support experience.
Responsibilities Include:
· Manage and Grow a Business – You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon.
· Engage Customers – Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs.
· Deliver Value – Help customers successfully plan, build, deploy, and operate world-class applications on the cloud.
· Be a Customer Advocate – Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap.
· Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization.
· Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans.
Basic Qualifications :
· Must have a track record of effectively managing technical teams of 30+ employees spread across multiple geographies and have experience managing managers (6-8 direct reports).
· Experience scaling an organization through rapid growth or expansion
· Proven experience of working across ASEAN or South East Asian market
· 5+ years of experience in direct customer engagement, with a focus on support of senior executives (Vice President and C-level)
· 10+ years of technical experience building/deploying/running/managing Fortune 500 scale applications and/or infrastructure
· Previous experience in technical account management or business relationship management
· Previous experience managing a budget or P&L
· An adaptable communication style that can fit diverse audiences (with varying technical backgrounds)
· Proficient in communicating complex ideas, either with the written word or in presentations
· Excellent analytical skills with a track record of achieving balance in innovative thinking with a strong customer and quality focus
· Estimated 35-50% domestic and international travel requirement
Preferred Qualifications :
· A degree in an STEM field is a plus; an MBA is a big plus.
· Experience with AWS service offerings
Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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