Head of Infrastructure and IT Operations

Head of Infrastructure and IT Operations

Base Camp Recruitment PTE. LTD
12-19 years
Not Specified

Job Description

This is great opportunity for an experienced Head of Infrastructure to continue to lead Digital Transformations and IT Operations within the Infrastructure vertical within this Enterprise Insurance business.

What's on Offer:

  • Fixed Salary, 2-3 month variable bonus and Health insurance.
  • Reporting into the CIO in an Enterprise Insurance Company.

Duties & Responsibilities:

This role will effectively develop and implement strategies for Quality IT service delivery, through managing internal & external providers in order to support organisation & technology strategy. As part of this dynamic role, the candidate will report to CIO and work closely with business & IT colleagues to identifying and implementing cost-effective technology solutions for all aspects of the business.

Job Description:

  • Maintain oversight on IT infrastructure impact analysis, Infrastructure costs and Operationalization including (but not be limited to): solution designs, data flow, network, operational model, security infrastructure, firewall network and server/Operating System, configuration, Access Management, middleware & application level infrastructure recommendations.
  • Provide authoritative consultancy to both internal and external stakeholders on a range of infrastructure, connectivity and operational subjects
  • Undertake regular reviews and establish monitoring mechanisms to ensure compliance to MAS TRM, IT policies, BCP and IT security
  • Maintain oversight on Technology Department & technology Infrastructure budgets
  • Monitor changes in the technology sector to discover ways the company can improve and develop. Provide business cases for acquisition of new technologies and/or system developments to deliver business initiatives.
  • Oversee alerting frameworks, exception reviews, logs and events to build a preventive stance towards any site reliability or performance issues; Lead teams to build Effective monitoring frameworks get feedback from production to increase customers satisfaction, acquisition and retention
  • Managing supplier and vendor relationships and ensuring adherence to service levels and group policies
  • Establish metrics, Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and protocols
  • Anchor department & project steering sessions involving key stakeholders and providing guidance, prioritization, improvement and escalation of Technology matters
  • Contribute to the capture, dissemination and embedding of best practices in technology management through networking, compliance with knowledge management practice and promotion of new and better ways of working
  • Contribute to the identification, assessment and management of technology risks in Singapore
  • Ensure and monitor effective implementation of the internal & external policies, process and procedures (e.g. patching, security baseline, AV); Program manage infrastructure migrations and upgrades across various applications to lead and implement BAU security related initiatives and projects
  • Drive strategic engagement between Technology, Technology Risk Management and outsourced service providers
  • Supervise on-going security monitoring of information systems, including assessing IT security risk on a regular basis

Who we are looking for:

  • Proven experience as an Infrastructure leader with overall experience between 12 - 15 years
  • Demonstrated ability to understand business strategy & technology process processes & its successful translation into technology infrastructure solutions
  • Extensive experience with cloud, Azure ideally.
  • Familiar with managing technologies such as database, Java, REST APIs & Azure Cloud
  • In depth knowledge in managing security and compliance
  • Familiarity in SCCM, Qualys or any other security tool
  • Excellent attention to detail, data accuracy and data analysis

Competencies & Personal Traits

  • First and foremost, be an exceptional builder of great people
  • Highest standards of Collaboration & Teamwork are critical to this role
  • Strong communication skills & ability to engagement senior management on strategic plans, leading project steering committees and status updates etc.
  • Excellent problem analysis skills. Innovative and creative in developing solutions
  • Ability and willingness to be hands-on; Strong attention to detail
  • Ability to work independently and handle multiple concurrent initiatives
  • Excellent organizational, vendor management, negotiation, and prioritization
  • Proven leadership & stakeholder management skills
  • Proven ability to collaborate to deliver for business outcomes
  • Good coordination skills with various stakeholders (internal & external)
  • Strong willingness to deliver quality Working Experience A minimum of 12 years working experience in a leadership role in Technology Infrastructure


Bachelor's in computer science, Computer Engineering or equivalent; Suitable certifications

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