Helpdesk IV

Helpdesk IV

Medtronic Cardiac and Vascular
2-5 years
Not Specified

Job Description

Careers that Change Lives
A Day in the Life
Responsibilities may include the following and other duties may be assigned.
  • Works in a data center environment with an overarching responsibility of ensuring smooth operation of Medtronic IT systems.
  • Utilizes enterprise monitoring tools to identify issues across multiple technologies.
  • This includes continuously monitoring critical IT systems, data center job completion, equipment, storage devices, printers and other system.
  • Monitors for operator messages, at risk situations or error indicators.
  • Reacts appropriately to resolve, escalate and/or report system issues or malfunctions as required.
  • May perform work incidental to IT system operations such as day-to-day data center tasks, maintaining production records, backup tape management, printer management and distributing output materials.

Must Have: Minimum Requirements
  • System Engineer, Software Engineer or similar.
  • 2 years of experience providing support to internal users in terms of IT procedures.
  • Basic knowledge in IT lenguages for development process.
  • Excel knowledge.
  • Proactive and good customer service skills.
  • Intermediate english.
Nice to Have
  • Fluent english.

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be. We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future. Physical Job Requirements The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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