Helpdesk Officer (Call Center) - 1 year Direct Contract (Renewable)

JJ Consulting Services
1 - 4 Years
Not Specified

Job Description

Job Description :
**Our Client is an established company in Singapore, who is seeking to recruit Helpdesk Officer (Call Center) to join their Customer Service Team.
Helpdesk Officer (Call Center) - 1 year Direct Contract (Renewable/ convertible based on performance)
Job Description

  • Provide customer support and technical issue resolution via phone and other electronic medium
  • Gather the customers information and determine the customers issue by analyzing the
  • symptoms and diagnose the underlying problem
  • Apply possible & available solutions and management tools onto identified and established problem (This includes troubleshooting methods such as verifying physical layer issues, resolving username and password problems, uninstalling/reinstalling basic software applications, verification of proper hardware and software set up, and assistance with navigating around application menus)
  • Acquire understanding of the products or services required for solving issues
  • Record details of enquiries and customer interactions on actions taken
  • Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management

Job Requirements
  • Lively, energetic, dynamic individual with friendly disposition
  • Good communication skills
  • Excellent customer service skills
  • Good working attitude and a team player
  • Bilingual in English and one other language
  • Able to work on roster duties
  • Candidates with a passion in customer service are welcome to apply
  • Working hours: comfortable with 12 hours shift on average 4 working days per week i.e. 8am 8pm, 10am 10pm, 12pm 12mn (generally 44hours/week); rest days may not fall on weekends, depending on roster.

JJ Consulting Services
EA Licence No.: 12C6207
  • GCE O Level or equivalent (Preferred)

  • Singapore (Preferred)

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