Helpdesk Support Specialist

Helpdesk Support Specialist

Wsh experts Pte Ltd
0 - 50 Years
Not Specified

Job Description

Job Description :
Jobs Roles & Responsibilities:

  • Monitor and observe system alerts or out of the normal system behaviours.
  • Follow incident isolation procedure to identify and verify faults before applying problem resolution scripts to fix the issue or escalation.
  • Perform consolidation of records for reporting for monitoring, analytics or audit purposes.
  • Perform post change system health checks to verify that the changes didn't caused undesirable behaviours.
  • Manage the life cycle of incident tickets from creation, update, escalation to closure.
  • Review and verify the accuracy of operational scripts. Suggests areas of improvements.

Jobs Requirements:
  • Possess a Nitec, Diploma or Degree preferably in Engineering or Information Technology.
  • Able to follow documented work instructions and procedures.
  • Good written and verbal command of written English.

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