Hotel Guest Service Officer

Hotel Guest Service Officer

The Sultan Hotel Pte. Ltd.
0-2 years
20400 - 24000 SGD

Job Description

Before submitting your resume, kindly take note to include the following information or it will not be considered:

  • Current and expected salary (please separate base salary from any allowances/ bonuses/ etc.)
  • Relevant experience and references (if available)

The Sultan Hotel

Front Office Guest Service Officer (Full Time)

  • 5-day work week, including rotating weekends and public holidays (off days for public holidays will be provided in lieu)
  • Rotating 8-hour shifts


  • Registering all hotel guests and maintaining accurate cashier shifts
  • Communicating and assisting hotel guests with all requests and needs
  • Communicating with different departments to service guest requests
  • Ensuring smooth running of front desk operations during shift
  • Ensuring smooth transition between front office shifts
  • Abidance by Standard Operation Procedures (SOPs)
  • Maintaining and improving all aspects of hotel guest relations
  • Maintaining the integrity of the hotel's image

Job Benefits

FULL TIME (upon confirmation)

  • Competitive base salary
  • Monthly meal allowance
  • Profit-sharing scheme eligibility ($100 - $500 per month)
  • Medical allowance
  • Paid Annual Leave from 10 days
  • Friendly and warm work environment

Applicant Requirements

  • An excellent command of the English language is a must
  • Applicants must be willing to work public holidays and weekends (with off days provided in lieu for public holidays)
  • Applicant should be disciplined, service and people-oriented, and be comfortable interacting with an international clientele

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