Implementation Manager (Mgr/AVP), Implementation & Client Services, Global Transaction Banking

Implementation Manager (Mgr/AVP), Implementation & Client Services, Global Transaction Banking

Oversea-chinese Banking Corporation Limited
2-5 years
Not Specified

Job Description

Job Description :
Roles and Responsibilities
  • Overall responsibility for the project management and success of each implementation. The range of projects varies from standard to highly complex/customized solutions.
  • Work with different stakeholders (customers, vendors and internal partners such as Sales, RMs, Legal and Products) for customer cash management solution onboarding.
  • Ensure solution delivered at least meets (or exceeds) customer requirements, is on-time and within established quality standards.
  • Train clients, drive utilisation and customers’ satisfaction.
  • Provide handover and training to client services team post implementation.
  • Drive innovation and process improvements to improve productivity and client experience.

Reporting to:
  • Team Lead (Implementation), Implementation & Client Services

*LI-VN Qualifications
  • Degree in Banking & Finance / Business is preferred
  • Minimum 2 years’ experience in implementation or project management with external customers preferably in the areas of cash management and/or trade finance, and at least 2 years of working experience preferably in the banking industry
  • Some experience and/or knowledge in ERP packages (SAP, Oracle), Host-to-host and API Connectivity is preferred
  • Certification in project management will be an advantage
  • Thorough, detailed with excellent follow-through
  • Mature, diligent, outcomes-driven, self-starter, all-round team-player
  • Strong presentation and excellent interpersonal skills
  • Ability to work under pressure, managing multiple projects with conflicting priorities
  • Previous experience in customer service is useful
  • Change mindset to drive innovation and process changes

Job Details

Employment Types:


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