Incident and Problem Coordinator

Incident and Problem Coordinator

Helius Technologies Pte Ltd
3 - 5 Years
Not Specified

Job Description

Incident and Problem Coordinator
Work location: Changi Business Park
Payroll under Helius Technologies
Willingness to work in a 12-hour rotational shift roster. Shift roster will be decided by team manager
1. Adheres to defined incident and problem process and escalation when needed, as defined in the escalation matrix.
2. Notifies participants in the Incident and Problem Management process when standards and procedures are not being followed.
3. Reroutes misdirected incidents and problems which have not been handled in a timely manner.
4. Escalates issues in a timely and appropriate manner.
5. Identifies incidents and problems which need special attention or escalation.
6. Identifies exceptions and deviations, as well as management of these situations.
7. Notifies participants in the process when standards and procedures are not being followed.
8. Facilitates the resolution of issues with items not complying to process.
9. Oversees creation and availability of process reports and analyzing reports.
10. Oversees completeness and integrity of information collected to conduct daily operations.
11. Establishes measurements and targets to improve process effectiveness and efficiency.
12. Acts as an escalation focal point for all roles involved in the process.
13. Card and key issuance management for secured room.
14. Carry out tasks assigned by the team manager, which help to prevent potential incidents.

Interested candidates, please email your CV to [Confidential Information]
don’t forget to mention the following in the email body
Current salary
Expected salary
Notice period
To have a confidential discussion, please contact
Recruitment Manager
EA Registration no: R1110040
Helius Technologies Pte Ltd (Licence No: 11C3373)
36, Robinson Road, #13-05, City House, Singapore 068877
Mobile: +65 - 91812405
Email: [Confidential Information]

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.

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