Infra Engineer, Partner-led Sol

Infra Engineer, Partner-led Sol

SingTel
Not Specified
Not Specified

Job Description


Job Description :
We have a great opportunity for atalented and self-motivatedindividualto join our team in NCS.At NCS, we seek to nurture talents in creating and developing innovative solutions. If you are passionate about new technologies and new ideas, NCS could be a place for you!
Business used to rely on technology, now business is technology, and customer experience is the IT experience. Navigating and harnessing this digital transformation quickly is how to get ahead but it comes with challenges. NCS designed to help accelerate digital transformation by making Hybrid IT simple and powering the new way of operations. By leveraging NCS's strength in infrastructure, partner ecosystems and end-to-end lifecycle experience, solutions are optimized supporting unique business demands.
The Transformation Office brings together a creative workforce that innovates and revolutionise our workplace & customers experience. We imbue a culture of commitment to operational excellence, collaboration, people development, and creative thinking. We inspire an outcome that transforms and modernised the way people live and work.
Responsibilities

  • Responsible forplanning, designing, installing, testingandimplementing systems in accordance to specificationsandservice level. Where relevant, perform the necessary system programmingandconfiguration.

  • Plan, design, install, testandimplement systems in accordance to specificationsandservice level. Where relevant, perform the necessary system programmingandconfiguration.

  • Manage systems changes through established change request processandprovide status reports to the relevant parties.

  • Respond promptly to incident, investigateandprovide temporaryand/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.

  • Conduct root cause analysisandimplement pro-active measures. Monitor effectiveness of implemented measures.

  • Monitorandmeasure the performanceandavailability of systems proactively implement corrective actions identified to improve performanceandavailability.

  • Monitor the agreed service level (e.g. service request, system availability),

  • Documentandmaintain the configuration of the systems provide regular reporting to relevant parties.

  • Plan & implement service continuity measures, i.e., backup/restore proceduresanddisaster recovery plan, to ensure continuous operation of the business.

  • Provide systems related technical advice to customers or project team.

  • Ensure the management of ICT systems adhere to established ISO20000 and ISO27001 processes/ procedures, ITIL best practices and methodologies where applicable.

  • Manage budget, resources and schedule for system implementation /operation activities.

  • Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Job Details

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IT

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