Integration L3 Production Support

Integration L3 Production Support

Neurones It Asia Pte. Ltd.
5-7 years
90000 - 103200 SGD

Job Description

We are looking for Integration L3 Production Support Engineer for one of our clients. Your role is to:


  • Act as a L2/L3 production support mostly related to Integration issue
  • Act as escalation point of contact between the production team and the development team for technical issue
  • Training of the existing team, working closely with L1 production support and team lead to get the issues resolved.
  • Proposed improvement and evolution – improve procedures
  • Reduce the ticket backlog and perform problem management
  • Manage and work on Incidents and resolutions.
  • On-Call Support for production critical applications where stringent compliance is essential
  • Liaise with customers and manage customers’ expectations on incidents.
  • Define, document and implement processes and procedures for supporting production environment.
  • Provide technical documentation for new and existing application development.
  • The person will act as Subject Matter Expert and share best practices with the team to improve and recommend technical resolution.
  • Associate will mostly work during PM shift from Monday to Friday.
  • Associate should act as a backup of the 24/7 team and work in any shift if there is resource scarcity.


  • Strong proficiency in WebMethods and Java
  • Knowledge in ETL DataStage,
  • Proficiency in Control-M is a must for the role
  • Must possess extensive knowledge of webServices, SOAP, REST, Service Oriented architecture
  • MuleSoft, Kafka knowledge (optional)
  • JIRA, Jenkins (optional)
  • ITIL Fundamentals, Service Operations (good understanding)
  • Strong analytical skills, good communication skills, teamwork

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