IT Delivery Lead [TechDev Ops]

IT Delivery Lead [TechDev Ops]

GlaxoSmithKline Pte Ltd
3-5 years
Not Specified

Job Description


Job Description :
This role is site based and will provide technical analysis and development of solutions in support of the Manufacturing processes and will manage the deployment, testing, validation, performance, operations and continuous support and improvement of all Technical, Engineering and Manufacturing applications within each Manufacturing Excellence and Quality and Lab Product team.
This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following…
Dev Focused:
  • Participates in the development and delivery of platform / product strategy
  • Participates in the delivery of major platform deployments / expansion
  • Participates in the development of new products / features / fixes / technical solutions
  • Provision of 2nd and 3rd line support for Manufacturing Excellence Products
  • Manages the interactions with innovation teams and the communication / inclusion of the sites
  • Identification of opportunities to improve products, systems, interfaces, business processes and performance by effectively exploiting technology to meet business objectives.
  • Ensures continuity of business execution through ensuring applications within Manufacturing Excellence Products are:
  • Fit for purpose (e.g. easy to use and reliable) and support the evolving business processes
  • Are cost effective – Total cost of ownership is at an optimal level
  • Meets an agreed Risk Profile (e.g. aging of technologies, controlled regarding regulated applications, aligned with business continuity).
  • Participates in troubleshooting applications across multiple technology domains, products and business areas.

Ops Focused:
  • Manages operational issues across site
  • Engages with site tiered accountability process; and participate in Tech Performance
  • Management processes Provision of 1st line support for Manufacturing Excellence Products Management of Site product instance monitoring & backlog requests (demand profile)
  • Drives service optimisation for Manufacturing products at a site level
  • Management of local manufacturing / quality partnerships (own & manage elements of Risk, Quality and Compliance management)
  • Identification of value and improvement opportunities (understands the products to maximise the value created through those applications for site and ensures effective use of them)
  • Participates in feature release co-ordination / installation
  • Participates in Site product instance configuration and deployment, enable continuous deployments and improvements
  • Controls Lifecycle Management for services owned by Site Tech Manages Site aspects of archiving and decommissioning activities for systems that have reached the end of their lifecycle
  • Participates in troubleshooting of applications across multiple technology domains, products and business areas.
  • Assists the Site Tech team with the definition and priorities of Tech Systems for the Site
Why you
Qualifications:
We are looking for professionals with these required skills to achieve our goals:
  • Graduate in computer science, computer engineering, or similar discipline
  • At least 3-5 years of relevant experience within Operations or Delivery
  • Experience of application management, operations, and/or support including knowledge and experience of Incident, Problem and Change Management
  • Is familiar with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services.
  • Has an ability to make appropriate technical decisions, initiating action to resolve operational issues
  • Understanding of components of the Enterprise Architecture & ability to identify innovative ways to leverage architecture to add value to GSK
  • Experience of systems/software development methodologies & ability to select appropriate one to meet objectives
  • Understanding of VFQ, Agile Methodologies, SQL and Azure Platforms.
  • Knowledge and experience working with Six Sigma/Lean Sigma processes and tools.
  • Knowledge and experience supporting GxP and Sarbanes Oxley regulated applications
Why GSK
Our values and expectationsare at the heart of everything we do and form an important part of our culture.
These includePatient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
  • Operating at pace and agile decision-making – using evidence and applying judgement to balance pace, rigor and risk.
  • Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
  • Continuously looking for opportunities to learn, build skills and share learning.
  • Sustaining energy and well-being.
  • Building strong relationships and collaboration, honest and open conversations.
  • Budgeting and cost-consciousness.

Our goalis to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing.
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