IT Helpdesk Support (L1 support / 1 year / East)

IT Helpdesk Support (L1 support / 1 year / East)

GMP Technologies
Singapore
1 - 5 Years
Not Specified

Job Description

Responsibilities:
  • To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first level resolution for all trouble calls, including those related to desktop, Local Area Network ( LAN), centralized infrastructure, Wide Area Network ( WAN), and voice services related Service Requests;
  • 'How-to' assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
  • Coordination for user account administration, activation, changes, and terminations.
  • Receive and answer all User IT Service Request calls (including trouble calls, install, move, add and change ( IMAC) requests, and requests for general technology assistance)
  • Determine inquiry/problem resolution requirements.

Requirements:
  • Nitec / Higher Nitec / Diploma in IT related studies
  • Possess 1 year of relevant IT helpdesk / service desk support is preferred.
  • Candidate (s) with no relevant experiences can be considered
  • Prompt response to queries via voicemail / email / fax
  • Polite and professional service.

Additional info:
  • This is on 12 months renewable contract basis
  • Working location in East area.
  • Working schedule is based on duty roaster.
  • 5 days work week, off day not necessarily Saturdays & Sundays.
  • 8 hours shift, staggered work timings between 7am to 8pm (e.g. 7am to 4pm)

To apply, please visit www.gmprecruit.com and search for Job Reference: 15953
To learn more about this opportunity, please contact Yingying at [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239

GMP

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