It Infrastructure Manager

It Infrastructure Manager

Company Name Confidential
9 - 12 Years
Not Specified

Job Description

IT Infrastructure Manager

Mandatory: Microsoft system and Network certified only


  • Ownership of all operational maintenance activities to be performed on IT infrastructures. Work with staffs to develop proactive maintenance plans, scheduling and maintenance windows, and implementation and follow up
  • Oversee on the corporate network infrastructure to ensure uptime and solid understanding of networking concepts: routing protocols, network segmentation and firewall device management
  • Oversee on the Server/system, Linux-based server/system and Virtualised Servers. Firm understanding of infrastructure related software, including Microsoft Operating Systems (Desktop/Server), Microsoft Exchange, VMWare, virtualization technologies and anti-virus.
  • Oversee on the Frontline support team to ensure meet Service Level Agreement.
  • Work with staffs to develop priority between support needs, proactive maintenance activities and projects.
  • Evaluate the performance of the staff through day-to-day operations, successful proactive maintenance, reduced unscheduled downtime, and ability to follow the change management process.
  • Be an escalation point for the staff for complex issue resolution
  • Management of relationships with the various Internal department and external vendors
  • Ensure technician adherence to company and IT policies and procedures.
  • Emergency escalation point for major issues, including after-hours and weekend
  • Breadth of technical skills related to the hardware, software and IT infrastructure of an organization. Be able to get hands-on when issues are escalated to help troubleshoot and resolve an issue
  • Disaster Recovery/ Business Continuity implementation
  • Effective and positive role model, mentor and lead
  • Bachelor of Science in Computer Science, MIS, Business or similar degree
  • Minimum 4 years of relevant working experience with adequate knowledge of organizational effectiveness and operations strategy management
  • Strong background in ITIL and Knowledge Management processes preferable
  • Strong analytical, problem solving, and quality experience
  • Excellent organizational, verbal and written communication skills
  • Thoroughly and accurately understand issues and analyze the problem in a systemic fashion
  • Strong leadership and organizational skills
  • Ability to work in a team environment to engage and motivate team members

About Recruiter

Functions : IT

Industries : IT/Computers - Software

Skills/Roles I hire for: IT Applications, Infrastructure, Engineering

level Hiring For: Junior Level, Mid Level, High Level, Top Management

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