IT Infrastructure Operation Manager

IT Infrastructure Operation Manager

PSA International Pte Ltd
8-11 years
Not Specified

Job Description

Reporting to the IT Infrastructure Senior Manager, this role will be part of the PSA Group IT team providing support for all activities related to Linux technology. As an experienced Infrastructure Engineering professional, you'll be making decisions of a global and strategic nature that impact our application deployed around the Globe. Your expertise in analysing complex systems, anticipating problems, and finding ways to mitigate risk, will be key in working in a high performing team to successfully design and deploy solution. By incorporating your knowledge of business drivers, you will affect change and lead development of innovative improvements and world-class practices.
The team that you will be leading will be responsible for driving results, and implementing multiple, complex programs that span the breadth of the business, and they'll look to you to provide the technical leadership. While you will be part of a tight-knit team that shares your passion for technology, you are also expected to collaborate with a large contingent of others throughout PSA Group and external vendors. The collaboration is both prior to any deployment of equipment, software, applications, IT policies or processes and in post-deployment, development of improvements plan or procedures. This demand good communication and diplomacy skills, a passion for problem resolution, solution derivation, project management, attention to detail, and a round the clock service orientation.
  • Manage the daily IT operation of the Linux Operation team. Handle high/ critical related incidents
  • Involve in Incident tickets trending, analysis and identifying chronic issues and introduce Continual Service Improvement
  • Coordinate Infrastructure and Operations activities and responsiveness across all aspect of Infrastructure and Operations
  • Project management which includes project schedule development, monitoring, tracking, control, risk identification, mitigation and ensuring quality of deliverables and costs
  • Manage outsourcing relationship. Comply with organisation governance. Resolve contractual disputes
  • Prepare RFP specifications to procure goods and services. Evaluate and select the right outsourcing partner at the right cost
  • Prepare detailed scope of work and job instructions to overseas Terminals IT teams and vendors
  • Support implementation of new applications and changes to existing applications
  • Ensure IT services meets Audit compliance
  • Perform Monthly review of Operations with the Senior IT Management

  • A degree in Computer Science or equivalent qualification
  • At least 8 years working experience in IT out of which at least 4 years of demonstrated experience in managing global projects or improvement programs, influencing business leadership
  • At least 5 years working experience in managing IT Infrastructure and Operation in the area of Linux/Unix
  • Hands-on experience in the following areas LINUX / UNIX, Operation Automation using Ansible, Openshift, Containerization & Kubernetes
  • Possess a good understanding of Networks, Servers, Operating Systems & Databases
  • Experienced in Project Management (minimum 3 years)
  • Demonstrate ability to conceptualise, launch and deliver multiple IT projects on time and within budget
  • Ability to articulate a solution in a clear, concise and understandable manner
  • Experienced in managing outsourcing contracts
  • Experienced in producing effective RFP specifications and familiar with tender purchase process
  • Knowledge of Cyber Security
  • Effective communication skills with all levels of users, both verbally and in writing
  • Willing to travel at short notice
  • Some general knowledge of container terminal processes is a plus

Job Details

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Every year, 1 in 10 containers passes through a PSA terminal. Every day, we move life's essentials - and more - to reach the businesses and people who need them. Together, we uplift global trade, energise economies, and empower communities through supply chain transformation. We are serious about our commitment to be the 'employer of choice' in our field globally. We are guided by our core beliefs in Diversity, Equal Opportunity, Leadership Grooming and Learning & Development. We believe in winning as a team, and our success is made possible by a culture that empowers our people to excel, nurture, and support one another to achieve the best outcomes possible. As we continue to grow, we are looking for people with a wide range of experiences and skills to join us at PSA - people who will charge up the industry with purposes and possibilities, and innovate with us to connect communities and orchestrate supply chains for greater agility, resilience and sustainability.

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