IT Operations Manager (Application)

IT Operations Manager (Application)

Sciente Consulting Pte. Ltd.
Singapore
8-18 years
Not Specified

Job Description

An exciting opportunity to be part of Information Technology (IT) Application support team to deliver, implement, management and support the overall Application Architecture Landscape within the organization.

Mandatory Skill-set
  • Degree in Computer Science, Information Technology, Computer Engineering;
  • Has at least 5 years of relevant experience in Application Support and Operations;
  • Must have handled activities like incident management, problem management, release management, root cause analysis, deployment and monitoring;
  • Understand Software Development Life Cycle SDLC, experience working with business users, various IT teams and vendors in managing the project cost and project risk;
  • Experience in IT end-to-end procurement process (i.e. budget approval, tender/quotation, purchase requisition, invoice tracking and verification);
  • Excellent team player with the ability to communicate across all levels within the organization;
  • Positive attitude and able to work under pressure;
  • Excellent technical troubleshooting skills;
  • Strong interpersonal and communication skills.
Desired Skill-set
  • PMP and ITIL certifications.
Responsibilities
  • Responsible to provide application support in all stages of the Information Technology (IT) application life cycle;
  • Responsible to handle change requests, service request and incident tickets; ensuring proper ownership and closure of these request/tickets;
  • Responsible to create and secure appropriate approvals for planned and adhoc system changes;
  • Involve in user and system support during and post system implementation;
  • Manage the vendors service quality, contract and support standard in accordance to corporate policies and guidelines;
  • Perform escalation procedures to senior levels, annual capacity planning and ensure high availability of system up-time;
  • Collaborate with architect, application delivery teams to drive ITIL best practises through automation and Agile methodology;
  • Work closely with DevSecOps team to ensure the smooth delivery of application services aligned to security best practises;
  • Ensure compliance to the corporate standards, policies and guidelines related to the application services;
  • Manage, support and track IT changes activities; provide monthly IT application and operations statistics.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639

Sciente Consulting Pte Ltd is ranked as Red Herring Top 100 Asia company during 2013 and ranked, 2nd year in-a-row, one of the Fastest Growing Technology Companies on the Deloitte Technology Fast 500 Asia Pacific 2011 and 2012.

Our success over the past years credits to the contribution by each and every associate, their innovative approach to add immense value to Clients, delighted Clients and doing business with uncompromising values.

Our vision is to build a global organization with a difference - which we shall achieve through our mission of 'delighted Clients & Community'.

Sciente Consulting is a specialist business technology consulting services firm focused in banking, financial markets, insurance & telecommunications industries serving large global multinational corporations.

Amalgamation of business & technology competencies, agile business model and our methodology of client alignment derives a unique Value Innovation which has been an integral part of the strategy to delight its Clients with value proposition and a clear differentiation.

Philanthropy through social innovations, is very much part of Sciente culture to build the corporation with a difference and to delight the community. MyTechLogy.com is one of the social innovations projects by Sciente.

Please visit www.sciente.com to know more about us and to view more career opportunities.

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