IT Support Analyst (O365 / End users support) – Perm, West

IT Support Analyst (O365 / End users support) – Perm, West

GMP Technologies
3 - 8 Years
Not Specified

Job Description

Helpdesk & O365

  • Provide technical support to end users via the helpdesk
  • Provide pro-active end-user support
  • Troubleshoot and support for laptop, printers and software
  • Reset of AD user passwords
  • Escalate issues to service desk engineers for onsite diagnosis and resolution
  • To be the primary driver to drive the O365 adoption (SharePoint/ Teams/One drive, Flow and Power BI)
  • Work closely with the IT manager using O365 to automate some business process and aid to reduce manual process by leveraging on the collaboration and productivity using O365
  • Provide technical support and advice to users on IT solutions to reduce the recurring problems
  • Monitor enhance and improve IT helpdesk operation efficiency
  • Maintaining inventory of equipment and software licences
  • Maintain IT assets and ensure is updated

  • Minimum Diploma/ITE holders in IT or equivalent, possessing 3 years of relevant experiences
  • Hands on approach with the ability to learn new systems quickly and apply them in the work environment
  • Able to multi-task and perform well in a fast-paced environment
  • Meticulous, resourceful and innovative with a positive work attitude
  • Technical Skills (O365, Helpdesk, Infrastructure & Network)
  • Office 365 account administration
  • Active Directory Administration
  • Familiar with basic network troubleshooting and server administration knowledge
  • End User Computing troubleshooting and support
  • (Good to have) Experience in Web development (.Net framework), VB or VBA, Transact SQL (Table, View, Trigger, Stored Procedure, Function, Cursor), XML.

Additional Info:
  • This is a permanent opening
  • Interested candidates must be open to work in West area

To apply, please visit and search for Job Reference: 13753
To learn more about this opportunity, please contact Yingying at [HIDDEN TEXT]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Lai Yingying | Registration No: R1110239


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