IT Support Engineer( Aspect UIP)

IT Support Engineer( Aspect UIP)

Sciente Consulting Pte. Ltd.
Singapore
5-8 years
Not Specified

Job Description

An exciting opportunity for an IT Support Engineer specializing in Aspect UIP / Avaya, to work on a project with a leading organization in the financial sector.

Mandatory Skill(s):
  • Diploma / Degree in Computer Science, Engineering or Information Technology;
  • At least 5 years of experience in Voice Contact Center technology platforms and applications, such as, Avaya, Aspect, etc;
  • Hands on experience in Aspect UIP system 7.3 SP6, Avaya Call Management System (CMS),Avaya Experience Portal (IVR/AEP),Communication manager and Avaya IP telephony systems ,PBX;
  • Good Knowledge on UMS/Audio Code;
  • Strong experience in Script designing ,Upgradation, system optimization and quality management;
  • Ability to maintain high quality documentation;
  • Strong stakeholder engagement skills to manage stakeholders;
  • Strong written and verbal communication skills to interact with business and technical teams.
Desirable Skill(s):
  • Knowledge on IVR Designing ,Secure socket Layer (SSL), TLS certificate Concepts.
Responsibilities:
  • Responsible for design, development and deployment of contact center solutions;
  • Perform system service upgradation , Issue Management ,troubleshoot incidents and Identify root cause;
  • Monitor voice operations to identify and solve technical operating problems;
  • Respond to complex and technical user service requests/inquiries that involve problem recognition, research, isolation and resolution;
  • Interfaces with different teams and engineers to handle business requirements and deliverables.

Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.
When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE’s website (https://www.sciente.com/privacy-policy).
Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA Licence No. 07C5639

Sciente Consulting Pte Ltd is ranked as Red Herring Top 100 Asia company during 2013 and ranked, 2nd year in-a-row, one of the Fastest Growing Technology Companies on the Deloitte Technology Fast 500 Asia Pacific 2011 and 2012.

Our success over the past years credits to the contribution by each and every associate, their innovative approach to add immense value to Clients, delighted Clients and doing business with uncompromising values.

Our vision is to build a global organization with a difference - which we shall achieve through our mission of 'delighted Clients & Community'.

Sciente Consulting is a specialist business technology consulting services firm focused in banking, financial markets, insurance & telecommunications industries serving large global multinational corporations.

Amalgamation of business & technology competencies, agile business model and our methodology of client alignment derives a unique Value Innovation which has been an integral part of the strategy to delight its Clients with value proposition and a clear differentiation.

Philanthropy through social innovations, is very much part of Sciente culture to build the corporation with a difference and to delight the community. MyTechLogy.com is one of the social innovations projects by Sciente.

Please visit www.sciente.com to know more about us and to view more career opportunities.

About Recruiter

440

Followers

112

Active jobs

Functions : IT

Industries : Other

Skills/Roles I hire for: IT

level Hiring For: Junior Level, Mid Level, High Level, Top Management

Similar Jobs

People Also Considered

Career Advice to Find Better