IT Support Officer

IT Support Officer

Ang Mo Kio - Thye Hua Kwan Hospital Ltd.
2-5 years
30000 - 42000 SGD

Job Description

Job Purpose

You will be assisting the Management Information System department to oversee the overall day to day end user support and administration/maintenance of the data center, providing IT network and Desktop supports for the entire Hospital. Other portfolios include end user application support, end user requirements gathering and new IT Initiatives.


  • Provide day-to-day support and enhancement of the hospital’s information systems, clinical systems and ancillary systems.
  • Assist on the overall support and implementation of the main Hospital information systems.
  • Work closely with the team to ensure maximum system stability and uptime.
  • Work with vendors in project implementation, application testing, application updates in accordance to project methodologies and policies.
  • Work closely with process owners and users to integrate technical and application components to identify solution to meet business process requirements.
  • Undertake any other assignments as required.
  • Identify, source and recommend new innovative functionalities and IT solutions that add value to the Hospital’s operation needs.
  • Carry out monitoring of systems forsecurity anomalies and detection of breaches.
  • Perform IT Security audits and risk assessments as well as implement risk mitigations measures.


  • Minimum Diploma in Information Technology.
  • Minimum of 2 years working experience in IT support work.
  • Good technical knowledge in developing, implementing and maintaining IT system using Microsoft .NET framework, SQL, Microsoft Access, Mobile development, etc. Candidates without experience but are committed and willing to learn are welcomed.
  • Good experience and exposure to latest IT gadgets, products and solutions.
  • Candidate with the following experiences will have added advantage:

· - Local Health-Care IT experience

- Supporting SAP (ECC 6.0, MM, ISH and FICO) applications

  • Must possess positive work attitude and a passion to serve.
  • Strong team player with good communication and interpersonal skills.

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