IT Technician

IT Technician

Day One Pte. Ltd.
2-5 years
27600 - 42000 SGD

Job Description

The IT/Desktop Support Administrator provides technical assistance to end users. He/She provides solutions or rectify computer problems for end users in person, via telephone or electronically. He/She provides assistance on the use of computer hardware and software including printing, installation, word processing, electronic mail, and operating systems

  • Friendly presence and helpful attitude; good interpersonal skills.
  • Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
  • Excellent oral and written communication skills in English.
  • Ability to provide technical support via the phone; good phone skills, previous client service experience strongly desired.
  • Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
  • Creativity. Ability to think around problems and come up with creative solutions is helpful.
  • Working knowledge of common operating systems and software applications.
  • Experience & knowledge of Windows *XP to 10*, MS suite of Office products, network connectivity, printer mapping and anti-virus.
  • Experience in PC Hardware troubleshooting and diagnosis
  • Able to identify accurate root cause of the issue.
  • Good problem isolation in OS troubleshooting.
  • Ability to read up events logs.
  • Strong problem-solving and analytical skills – with at least 1-2 years’ experience in IT support.
  • Receptive to working shifts, weekends and public holidays.
  • Receptive to working in client’s premises.
  • Able to takes initiative, accepts accountability and has a sense of urgency.

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