ITSM Manager, Video conferencing System

ITSM Manager, Video conferencing System

JJ Consulting Services
7 - 10 Years
Not Specified

Job Description

Job Description :
Job Description :
Our Client is an established company in Singapore, who is seeking to recruit a Senior ITSM Manager, Video conferencing System.
ITSM Manager, Video conferencing System
You will be part of a team of highly motivated individuals in the IT Governance Team, managing the development and maintenance of IT
team on behalf of a key client. You should have proven track records in areas of Stakeholder management, IT Service Management, IT Configuration Management, Incident Management, IT Security Management and IT Security Compliance & QA Management.
If you thrive on being part of delivery and transforming the clients operation, then this is the position for you. Your hands-on knowledge, vast exposure and wealth of experience either in vendor and/or user environments, coupled with a driven and self-motivated personality, will ensure your success.
You will be performing the following scope of work for a system or a family of systems for a key client. The identified Systems are primary Videoconferencing Systems and Integrated Audio Visual Systems:
1. Service Management
2. Configuration Management
3. Incident Management
4. IT Security Management
5. IT Security Compliance & QA Management
The following are the activities in each scope of work:
Service Management
Monitor and report on the SLA/KPI of the in-scope systems, grouped under the System Family, to the client
Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.
Monitor and update client on operation concern and/or compliance matters and propose resolution.
Provide monthly summary and/or progress report on systems health, statuses, risk status and status of CR/SR and System Problem.
Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.
Review reports from Operations & Support (O&S) project teams within the System Family
Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.
Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.
Prepare Management plan and submit compilation to the Client annually
IT Configuration Management
Periodically review IT asset inventory (hardware, software, network equipment, network attached equipment and end-points) records maintained and updated by Client appointed Asset Officer.
Maintain oversight and review the Obsolescence at System Family Level.
Prepare and submit report to Client
Incident Management
Lead investigation and resolution of incident
Conduct root cause analysis and recommend improvement solution for recurrent incident to Client
IT Security Management
Schedule security scan for identified systems according to policies, and verify all vulnerability rectifications are satisfactorily performed.
Conduct Security Review on System Access and administration patterns weekly, and report unusual or suspicious activities, if any, to SMO Head Office.
Track, mitigate and deploy patch security vulnerabilities accordingly to the stipulated timeline. Maintain oversight and submit reports on monthly basis.
Escalate and/or seek Clients acceptance and approval of assessed risks.
IT Security Compliance & QA Management
Ensure compliance status of the Systems adheres to applicable standards, polices, directives and guidelines.
Declare, review and report compliance status to SMO head office annually.
During audit exercise, work with stakeholders to provide responses and evidences to auditors or compliance related declarations.
Provide a Rectification Plan on any gaps found.
Provide rectification plan for issues arising from audit.
Seek waiver on compliance whenever it is justifiable.
Ensure all applicable standards, policies, directives, guidelines, deliverables and quality assurance records are filed and kept up-to-date for audit and review purposes.
Work with Client on system enhancement required for policy changes and audit requirements.
The ideal profile should have / be:
Degree in Information Systems, Computer Science or equivalent
More than 7 years of IT project management experience and at least 5 years of IT experience with Videoconferencing & AV systems
Expertise in Video conferencing System, Integrated Audiovisual system. Knowledge in Networking and IT Infra systems
Familiar with Software Development Life Cycle (SDLC)
Experience in IT business analysis techniques
Self-motivated with a positive can-do attitude, creative with excellent presentation, communication, negotiation and interpersonal skills including strong persuasive techniques
Able to lead, develop and maintain respectful and trusting relationship
JJ Consulting Services
EA Licence No.: 12C6207
IT: 5 years (Required)
Video conferencing System, Integrated Audiovisual system.: 3 years (Preferred)
Singapore (Required)
Work eligibility status:
Eligible to work in Singapore and do not need work sponsorship (Required)
Job Description : Our Client is an established company in Singapore, who is seeking to recruit a Senior ITSM Manager, Video conferencing System.ITSM Manager, Video conferencing SystemYou will be part of a team of highly motivated individuals in th

JJ Consulting Services

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