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Law Enforcement Emergency Response Specialist - Portuguese Speaking

Tiktok Pte. Ltd.
2-5 years
106800 - 159600 SGD

Job Description

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

As a Law Enforcement Emergency Response Specialist, you will play a pivotal role in protecting our global community by tackling sensitive content and processing reports of content infringement.

What will I be doing

  • You'll demonstrate operational excellence on a team that evaluates risk, threats, and user privacy in a world centered around time-critical emergency escalations.
  • You'll review and assess inbound emergency escalations from Law Enforcement and other teams.
  • You'll execute instant decision-making while analyzing a variety of factors that include imminence of danger, sensitivities, and graphic content and coordinate with several internal and external partners including law enforcement in an attempt to ensure user's safety.
  • You'll operate in a work environment with sensitive content that includes child exploitation, graphic violence, self-injury and suicide, and other content which may be considered offensive or disturbing.
  • You'll create and articulate written and/or verbal responses to questions from law enforcement, government agencies, and internal teams regarding Emergency Response policy and process.


What should I bring with me

  • You have experience working in operations, trust and safety, or an equivalent environment
  • You have proven ability to make important decisions and assess threat and risk independently, and multi-task under pressure, responding quickly to changing situations in complex environments without compromising quality
  • You have excellent verbal and written communication skills, should be able to adapt communication style to suit different stakeholders like cross-functional teams and law enforcement
  • You have experience with social media, analytical tools, and online research
  • You must have proficiency in English and Portuguese as you will also be covering the Portuguese market
  • You are able to work weekend days on a rotational basis or a regular schedule of either Tuesday-Saturday or Sunday-Thursday

Preferred Qualification:

  • Experience with Crisis Management, Government Agencies or Law Enforcement

TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.

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