Lead Network Engineer

Lead Network Engineer

Cognizant Technology Solutions Asia Pacific Pte. Ltd
5-10 years
5000 - 10000 SGD

Job Description

Location: CBD
Shift: 24/7 (6:30 to 2:30 or 2:30 pm to 10:30 pm shift *Weekend work too on rotational basis* )

Key Responsibilities:
• Work closely with regional and global teams to provide ongoing support for the global network infrastructure
• Manage NOC shift rotation with peer managers to ensure 24x7 NOC coverage, including establishing turnover procedures and act as escalation for the shift team
• Responsible for overall incident, and requests and change management during designated shift
• Perform network configuration changes in accordance with change management process.
• Support configuration changes/implementations on Router, switches, Firewalls, load balancers and proxies
• Respond to alerts by following documented procedures for verifying, determining the case and resolving or escalating as necessary
• Perform root cause analysis for service interruption recovery, creating preventative measures to deploy in the enterprise
• Create and maintain network documentation as it relates to network configuration, network diagrams and processes.
• Ensures that all process and procedures have been implemented, understood and followed for their responsible shift
• Review incident reports provided by vendors, as well as draft internal incident summary reports to senior management when called for
• Participate in on-call rotation, shift work and regular weekend work.
• Active coaching, mentoring and managing team members to foster a team-oriented, operational excellence driven professional culture
• Provide leadership in network operations support locally and collaboratively with global peer

Requirements:
• Minimum 5 years experience in IT infrastructure engineering/support role
• Minimum 2 years experience in managing NOC team
• Advance knowledge of network routing and switching technologies and protocols
• Extensive hands-on experience with various Cisco equipment, including routers, switches and firewalls
• Extensive hands-on experience with CheckPoint, Cisco firewalls, load balancers and proxies
• Working experience within a NOC environment and have exposure to multiple platform environments, with experience of working shift to cover 24 x 7

Only candidates who are based in Singapore may apply.


   

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients'​ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 195 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us @Cognizant.

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