Maintenance Technician

Maintenance Technician

Not Specified
Not Specified

Job Description

Job Description
Service Operations
  • Practise safe working and carrying out the operations according to maintenance and safety instructions to ensure safety of end-users and other employees
  • Solve complex technical issues that THD has assigned to him/her
  • Perform first visits of new equipment coming from competitors or KONE when requested by sales/supervisor
  • Identify any technical issues in equipment under maintenance that could cause call- outs or safety hazards and fix the issues, create sales leads and/or communicate to THD Manager
  • Actively identify any technical competence gaps to maintain new equipment in service (both from competitor and from new equipment) and communicate it to Maintenance Supervisor / THD Manager
  • Give feedback to any repair or adjustment needs that could reduce call outs and actively communicate with THD Manager.
  • Contribute to the ongoing improvement of products, methods and safety by providing feedback to THD Manager
  • Effectively planning his/her workload, in conjunction with THD Manager
  • Solve complex remote monitoring / alarm system issues that THD has assigned to him/her

Customer relationship management
  • Responsible for customer satisfaction through quality of service and through proactive and precise on-site communication
  • Maintain excellent relationships with the customers and users present on site by applying the service mindset


Job Details

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About KONE

Did you know KONE moves over one billion people every day In 2019, we had annual net sales of EUR 10 billion. We employ over 60,000 driven professionals in over 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

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