Management Trainee (Service) #SGUnitedTraineeships #SGUP

Management Trainee (Service) #SGUnitedTraineeships #SGUP

R E & S Enterprises Pte Ltd
0-1 years
20400 - 30000 SGD

Job Description

Roles & Responsibilities

  • To carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience
  • To manage and coordinate activities with people, products and equipment to maximize sales and profit

Specific Responsibilities

Restaurant Operations

  • Lead a team of service staff within assigned unit by allocating tasks and roles for individuals in the service team
  • Check readiness of restaurant for service day and brief service crew on staffing roster for service day
  • Manage customer flow and seating arrangement
  • Oversee the service rendered by the team to ensure it meets the quality, service, cleanliness and values standards and to address lapses in service quality when necessary
  • Manage cash floats, audit rolls, and provide technical troubleshoot for cash register errors when necessary
  • Ensure documentation of all cash shortage and surplus in record book and to tally payment collection

Restaurant Management & Planning

  • Act as point of escalation for service crew regarding service issues
  • Resolve day-to-day operation issues as and when it occurs and to provide support as necessary to ensure service crew are able to carry out assigned task
  • Lead investigation and resolution of all complex customer complaints and/or feedback in a timely and efficient manner

Quality Assurance & Control

  • Enforce restaurant quality, service, cleanliness and value standards
  • Monitor operations to ensure compliance with all safety procedures and guidelines in the restaurant
  • Implement corrective actions to resolve unsafe and/or non-compliant conditions and behaviors regarding personal and food safety

Technical Skills and Competencies

  • To understand the Service SOP thoroughly and perform to satifactory level.
  • To assume as team lead in guiding junior team members in their service performance
  • Ensure daily sales report to be submitted timely and accurately

Duration of Traineeship

6 months

Approved Training Allowance

Fresh Graduates - $1,800 - $2,500

Non-Mature Mid-Career Individuals - $1,700

Mature Mid-Career Individuals - $2,200

This position is open for both recent graduates and mid-career individuals (mature and non-mature). Graduates interested in this position should possess at least a National ITE Certificate. Mid-career individuals from any qualification level can apply.

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