Manager, Remittance (Payment & E-Banking Operations) - Group Operations & Technology

Manager, Remittance (Payment & E-Banking Operations) - Group Operations & Technology

OCBC
Singapore
Not Specified
Not Specified

Job Description


Job Functions
  • To verify and authorise remittance transactions (MEPS, TT, IFT, Demand Draft, CO/Corporate Cheque etc) within stipulated approved limits.
  • To liaise with customers/branches/business units on any discrepancy/doubt in their instructions till resolution
  • Together with the team, to work and target SLA is met at all times.
  • To ensure quick action/resolution in managing both internal and external customers’ queries/feedback/complaints.
  • To monitor system availability & escalate promptly to management whenever required and to manage situation such that payment/service timelines are not impacted.
  • To conduct daily briefings emphasizing on defects/gaps/process lapses, their root causes and implementation plans to ensure quality work always.
  • To conduct regular process reviews to manage risk and control & ensure risk and regulatory compliance is observed on daily basis.
  • To participate in UAT/Projects as and when required.
  • To manage daily resource planning and staff training & development needs.
  • To manage business engagement in terms of assisting HOS in preparation for periodic reviews, service management sessions etc with business partners.
Qualifications
Knowledge & Skills
1.Preferably at least 2to 3years of knowledge and experience in processing/transacting remittances like TT, MEPS etc
2.Conversant in SWIFT knowledge and provisions, regulations and other guidelines governing remittances.
3.Proficient in Microsoft Windows applications – Word, Excel & Power-point
4.Possesses good oral/communication and co-ordination skills; and able to interact well with team members and business units/bankers/customers.
5.Resourceful and able to multi-task independently with confidence in time critical environment.
*LI-ZL

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