Mobile Operator Support Engineering

Mobile Operator Support Engineering

Optimum Solutions (Singapore) Pte Ltd
1-4 years
Not Specified

Job Description

Job Responsibilities:
• Perform product/network metrics monitoring and L1 support (First Level Analysis - FLA) for MOSE oncall. It includes Acknowledging the alerts, performing FLA, classifying the alert and escalating to right team as needed with a high level of accuracy and within committed SLA. Work closely with global MOSE team and L1 contractors for day to day FLA on-call duties.
• Onboard new partners to the respective Partner Portal (MPP, AI, XPP..,)
• Handle first level troubleshooting of support request to / from our partners (Example: Carrier/ISP Support Cases, Actionable insights..,)
• Proactively reach out to Partners to ensure updated IP lists are applied correctly on the systems (Example: FB, WA, IG..,)
• Review and apply setting change requested by partners: (Example: Partner profile settings, MCC-MNC, Carrier IPs, ASN, MPP user configuration).
• Assist MOSE team on ad hoc request to support engineering projects, QA review, provide support for new product on boarding to MOSE team and so on..,
• Provide suggestions to improve support processes, L1 triaging flow and other workflows in MOSE team;
• Work with MOSE team to manage and maintain CMS content for powering FAQs and docs on the portal.
• Monitor team's group mailboxes.
• Expected to provide weekend support during normal office hours, depending on Teams & requirements.
Qualifications:
• 2+ years experience providing customer or enterprise monitoring and/or support in a technical (preferably telecommunications) environment
• Highly detail focus, with an ability to execute standard workflows while also adapting appropriately when necessary.
• Collaborative team player with great personality and 'can do attitude'
• Excellent written and spoken communication skills.
• Ability to read and write technical manuals and documents.
• Knowledge of Messaging ( SS7/SMPP), Packet Core (PGW, GGSN, DPI, PCRF) or Networking protocols (TCP, UDP, DNS,HTTP,VPN) including relevant working experience with • • • IPv4/IPv6 will be an added advantage.
• Experience with SIGOS/ HeadSpin or any other remote testing platform will be an added advantage.

Optimum Solutions, is a full spectrum Software Solutions and a Managed Services Company. The services from Optimum are designed to deliver Enterprise Client-Server/ Multi-tier and Web based solutions across the entire value chain, spanning on-site consulting services to turnkey software projects. Opportunities abound when you work @ Optimum, a World-Class Software Solutions and Service Provider. Our client list includes major Fortune 500 organizations. Our customers are primarily from Banking and Finance, Manufacturing, Distribution, Technology, Service and Healthcare verticals.

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