Mobile Packet Core Network Engineer

Mobile Packet Core Network Engineer

XPAND GROUP
2-7 years
Not Specified

Job Description

What is it about..

The Mobile Network Support Engineer brings experience helping users to troubleshoot mobile network connectivity issues and is comfortable working with IP addresses and other mobile networking technologies.
The preference would be for someone who has worked in an Internet Service Provider, Mobile Operator NOC or similar L1/Monitoring positions.
What you will do...

  • Perform product/network metrics monitoring and L1 support (First Level Analysis - FLA) for oncall. It includes Acknowledging the alerts, performing FLA, classifying the alert and escalating to right team as needed with a high level of accuracy and within committed SLA.
  • Work closely with global network team and L1 contractors for day to day FLA on-call duties.
  • Onboard new partners to the respective Partner Portal (MPP, AI, XPP..,)
  • Handle first level troubleshooting of support request to / from our partners (Example: Carrier/ISP Support Cases, Actionable insights..,)
  • Proactively reach out to Partners to ensure updated IP lists are applied correctly on the systems
  • Review and apply setting change requested by partners: (Example: Partner profile settings, MCC-MNC, Carrier IPs, ASN, MPP user configuration).
  • Assist team on ad hoc request to support engineering projects, QA review, provide support for new product on boarding to team
  • Provide suggestions to improve support processes, L1 triaging flow and other workflows in team;
  • Work with network team to manage and maintain CMS content for powering FAQs and docs on the portal.
  • Monitor team's group mailboxes.
  • Expected to provide weekend support during normal office hours, depending on Teams’ requirements.
What you will need...

  • Minimum 2 years experience providing customer or enterprise monitoring and/or support in a technical (preferably telecommunications) environment
  • Highly detail focus, with an ability to execute standard workflows while also adapting appropriately when necessary.
  • Excellent written and spoken communication skills.
  • Ability to read and write technical manuals and documents.
  • Knowledge of Messaging ( SS7/SMPP), Packet Core (PGW, GGSN, DPI, PCRF) or Networking protocols (TCP, UDP, DNS,HTTP,VPN) including relevant working experience with IPv4/IPv6 will be an added advantage.
  • Experience with SIGOS/ HeadSpin or any other remote testing platform will be an added advantage.

Interested applicants kindly reach out to [Confidential Information]
CEI No: R1980210 | Licence No: 07C3147

About XPAND GROUP

Xpand Group is a subsidiary of the Rubicor Group Ltd

WINNER of SEEK’s Annual Recruitment Awards
2003, 2004, 2005 & awarded “SARA Legend 2006 to 2008

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