Network Engineer

Network Engineer

Helius Technologies Pte Ltd
2-6 years
Not Specified

Job Description

Job Profile Summary
Proactively Performs Network Fulfilment Activities. Highlights issues and drives resolution when required. Acts as mentor and technical coach for NSD Engineer I.
Network Fulfilment
- Performs Network Service fulfilment activities for all network datacenter products (Interconnections, IX, ECX etc.)
- Picks up where automation has failed and fulfils the order based on customer requirements while maintaining SLA targets
- Generates metrics based on Service Delivery metrics on a periodic basis
Problem Solving/Assessment
- Determines and applies appropriate methodologies and tools for analyzing a range of standard, functional and/or cross-functional issues
- Helps identify process gaps and issues
- Dynamic forward thinking to ensure customers are not impacted by process/technical failures
- Determines and utilizes appropriate methodology including Lean Six Sigma where appropriate
Release Management
- Obtains, creates and documents business requirements engaging multiple stakeholders
- Supports and manages cross-functional BRDs
- Works with the BSA's and Dev team on solution design and development
- Reviews functional design (FD)
- Partners with stakeholders to analyze, define and document business processes within and across functional areas
- Utilizes Lean Six Sigma methodology, supporting the design or improvement of business processes
- Assist in performing user acceptance testing (UAT)
- May be responsible for ensuring UAT is fully planned and executed
- Assesses testing progress
- Updates process and procedural documentation
- Completes post deployment analysis
Project Management
- Supports project plans and resources, helping to ensure resources are in the right place at the right time
- Works with stakeholders to gain alignment through implementation and post-implementation stages
- Communicates team progress
- Helps identify risks and issues
Reporting and Metrics
- Status reporting providing periodic project updates, highlighting risks, issues and concerns
- Performs ad-hoc reporting
- Takes part in cross functional discussions to drive issues, challenges and prioritization efforts
- Updates CSI and Issues logs ensuring the relevant detail is provided
- Develops CSI opportunities for the wider team to review
- Bachelors Degree Or Equivalent Experience
- CCNA qualification or higher
- 3 to 5 years of experience in Telco or ISP network engineering field.
- Excel/Powerpoint skills

Interested candidates, please email your CV to [Confidential Information]
Please mention the following in the email body
Current salary
Expected salary
Notice period
To have a confidential discussion, please contact
Recruitment Manager
EA Registration no: R1110040
Helius Technologies Pte Ltd (License No: 11C3373)
36, Robinson Road, #13-05, City House, Singapore 068877
Mobile - 91812405
Email: [Confidential Information]

Helius Technologies is a global consulting and IT services company headquartered in Singapore. Our focus is on delivering consulting and staffing solutions spanning augmentation to managed services.

Established in 2006, Helius has partnered and supported leading companies across diverse industries including Banking and Financial Services, Manufacturing, Logistics and Healthcare.

Our objective is to be a solutions partner for our customers by focusing on their needs, leveraging our strong resource team, being flexible in our approach, and using proven processes. Over the years we have established our clientele and a significant pool of resources and facilities. We continue to grow rapidly as a company with strong management, technical and financial resources and unwavering commitment to serve our clients.

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