Network Field Support Technician

Network Field Support Technician

4-8 years
Not Specified

Job Description

The activities for this position include:
• Patching cable installation and recovery
• Installing power leads
• Installing, removing or swapping equipment
• Locating and or identifying network circuits and tagging the demark location
• Providing escort services for Third Party Vendors in the facility
• Adhering to the risk management processes, including conducting walkthroughs, work permits, change management, attending safety training; and reporting Incidents
• Comply with the Company's audit requirements, Information Protection requirements, security requirements and standards detailing physical access management, and standards for Operational Excellence
• Support and assist in the troubleshooting and testing network equipment and components, including:
o restarting equipment;
o troubleshooting and patching power cables;
o identifying a switch port location;
o pinging key Devices and performing DNS lookups
o troubleshooting, installing, and where necessary removing equipment and/or components
o perform visual checks for hardware failure lights or console error messages, power status and hardware labels and
o assisting with the identification and reporting of communications room environmental issues
• Perform IMACD (install, move, add, change, delete) activities for end user business LAN and voice devices
• Adhere to Company’s Change Management Process, BCP and DR Plans
• Monitor and respond to emergency conditions effecting operations to the extent that services can be safely provided (e.g hurricanes, earthquakes, etc.)
• Provide smarthands support for other telecommunications infrastructure such as
o Coordinate with cabling contractor
o WiFi and BLE systems
o Microwave systems installation, maintenance, troubleshooting and repair.
o Radio systems (HF, VHF, UHF, 2-way, radar, …) installation, maintenance, troubleshooting and repair.
o VSAT installation, maintenance, troubleshooting and repair.
o Cellular-based systems such as public and private 4G LTE, 5G, NB-IIoT, LTE-M
o lpWAN (low-power WAN) systems such as LoRaWAN
o Other IIoT/OT systems
o Solar panel / battery power systems installation, maintenance, troubleshooting and repair.
o Specialty Telecoms systems such as CCTV, PAGA, Intercom, Fire/Intruder Alarm, systems installation, maintenance, troubleshooting and repair.

Job Details

Employment Types:





HCL is a leading global Technology and IT Enterprise with annual revenues of US$ 4.7 billion. The HCL Enterprise comprises two companies listed in India, HCL Technologies ( ) and HCL Infosystems (

The 3 decade old enterprise, founded in 1976, is one of India's original IT garage start ups. Its range of offerings span R&D and Technology Services, Enterprise and Applications Consulting, Remote Infrastructure Management, BPO services, IT Hardware, Systems Integration and Distribution of Technology and Telecom products in India. The HCL team comprises 53,000 professionals of diverse nationalities, operating across 18 countries including 360 points of presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including several IT and Technology majors.

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