Network Support Engineer

Network Support Engineer

Ethos Search Associates Pte Ltd
Singapore
2 - 12 Years
Not Specified

Job Description

This will be a permanent position based in Jurong East. For Singaporean and PR only.


Scope of Work:

  • Remotely provide support for network equipment located at customer sites.
  • Works extensively in the network environment and is responsible for ensuring high availability of all network equipment. Requires self-initiative, ownership, excellent listening skills, a drive to follow issues to resolution, commercial sensitivity, and superb attention to detail, responsiveness, collaboration, technical expertise, and business acumen.
  • Focuses heavily on Cisco products and technologies.
  • Possess technical expertise for Ethernet infrastructure support
  • Responsible for managing and maintaining Cisco Based LAN / WAN equipment.
  • Responsible for managing the performance of the customers’ network environment via high availability services.
  • Leverage Security concepts and principles to ensure customers’ networks are operating in a safe and secure manner.
  • Stay Up-to-date on IT industry understanding, policies and knowledge.
  • Manage the IP Address spaces and DNS environments for customers’ networks.
  • Provides troubleshooting assistance remotely via telephone and email on products to field service personnel, distributors, integrators, and customers.
  • Investigating and verifying reported product problems in software, firmware, hardware and documentation. Document the problem, work with appropriate group to resolve the problem, and follow up with the representative or customer when the problem is solved.
  • Provides documentation of all actions taken in the appropriate systems, set expectations with customers and follow-up on an action item or activity needed to resolve a problem being experienced by a customer.
  • Update and author Technical Notes and other documentation to inform of solutions to commonly experienced problems, workarounds, installation / configuration practices that create problems, etc. to improve customer satisfaction and acceptance.

Education Requirements:

Have a 4 year college degree in one the following disciplines –
  • Electrical Engineering
  • Electronic Engineering
  • Industrial Engineering
  • Electromechanical Engineering
  • Robotics Engineering
  • Project Management
  • Management and Information Systems
  • Computer and Information Systems
  • Computer Systems Engineering
  • Network Engineering
  • Software Engineering

Experience Requirements:

  • 2+ Years’ relevant experience with CCNA certification
  • Experience with Cisco hardware:
  • Cisco Routers
  • Cisco Switches
  • Cisco Firewalls
  • Other network devices
  • Familiarity with network switching technologies
  • Good English language skills including reading, writing and verbal communication skills
  • Excellent troubleshooting skills

Our heritage began in 2003 as HR Connect. Over the years, we have earned the trust and confidence of our clients to grow into a reputable human capital management firm. Ethos Search Associates now brings with us strong industry knowledge, a far-reaching network and a wide range of human capital solutions ranging from talent acquisition, retention and management.

At Ethos Search Associates, we are passionately committed to deliver a high standard of service that achieves results while building relationships that last. Adopting a consultative approach, we dedicate time and resources to understand the needs of both our clients and candidates aspiring career growth. We listen, we connect and we identify the best solutions to accomplish the goals of our clients.

Today, Ethos Search Associates is led by a team of dedicated professional consultants with rich experience from a broad spectrum of industries and a commitment to exceed expectations. We are uniquely positioned to add value to your recruitment and job search needs. Get in touch with us to find out more!

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