Onsite Technical Support - Senior Analyst

Onsite Technical Support - Senior Analyst

Marsh McLennan
5-8 years
Not Specified

Job Description


Marsh McLennan is seeking candidates for the following position based in the Singapore office:
Onsite Technical Support - Senior Analyst
What can you expect

  • Unparalleled opportunity to join our dynamic Onsite Technical Support team

  • A strong support network that is committed to help you succeed and fulfil your potential

  • Exceptional training and development initiatives as well as exposure to a wide range of learning avenues

  • Access to Employee Resource Groups that provide mentorship and development opportunities

We will count on you to:

  • Perform installation, training, maintenance, troubleshooting and repair of desktop hardware and software technology

  • Assist in the setup and operation of audio and/or visual hardware as required by end user

  • Determine appropriate hardware and software based on corporate policy and end user requirements

  • Respond to incidents within SLA or within a timely manner with appropriate level of urgency, and follow up with customers on all issues

  • Escalate incidents and questions to appropriate support groups

  • Ensure all service feedback and updates are provided in a timely manner to all stakeholders

  • Disconnect, move and reconnect desktop technology hardware for single user, multi-user and office moves

  • Support events such as infrastructure changes and software releases

  • Assist in installation, maintenance, troubleshooting and repair of office telephony systems

  • Use corporate incident management system to record and track all support work

  • Maintain accurate hardware and software records for corporate assets

  • Assist with the procurement of hardware and software

  • Contribute to the improvement and enhancement of processes and procedures

  • Assist in ad-hoc projects and tasks on behalf of the team

What you need to have:

  • At least 5 years of relevant experience in technical support or in a similar role

  • Strong knowledge of company desktop operating systems and software

  • Good general knowledge of standard computer hardware

  • Excellent verbal and written communication skills

  • Superior customer service skills

  • Ability to independently plan, organize and prioritize one's own activities

  • Ability to train both business colleagues and technology colleagues

What makes you stand out:

  • Willingness to learn, possess a positive attitude and able to work in a fast-paced environment

  • Self-motivated, highly organized, resourceful and meticulous

  • Proficient in MS Office applications

  • Ability to multi-task and work well under pressure

  • Ability to work independently as well as within a team

(NYSE: MMC) is the world's leading professional services firm in the areas ofrisk, strategy and people. The Company's 76,000 colleagues advise clients in 130 countries.With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.advisesindividual and commercial clients of all s on insurance broking and innovative risk managementsolutions.develops advanced risk, reinsurance and capital strategies that help clientsgrow profitably and pursue emerging opportunities.delivers advice and technology-drivensolutions that help organizations redefine the world of work, reshape retirement and investmentoutcomes, and unlock health and wellbeing for a changing workforce.serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit, follow us onandor subscribe to.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.
Job Source : careers.mmc.com

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