Operations Support Analyst

Operations Support Analyst

Sciente Consulting
0-2 years
Not Specified

Job Description

Job Summary
We are seeking an enthusiastic professional to join us as an Operations Support Analyst supporting the Command center team for a leading bank.

Mandatory Skill-set
  • 0-2 years of incident and problem management experience;
  • Exposure to banking industry is a plus;
  • Able to provide 24x7 operational support including Weekends and public holidays;
  • Have basic understanding of ITIL;
  • Clear communication skills both written and oral;
  • Self-starter with excellent crisis management skills.

Desired Skill-set
Prior work experience in Banking industry.

Responsibilities
  • Provide 7 x 24 operational support to production support teams including weekends and holidays;
  • Incident management and reporting;
  • Recovery coordinator for involving the right parties and recording chronological events;
  • Point of escalation for support staff or management;
  • Review all daily activities and ensure completion of shift duties for each team and proper handover;
  • Alert management, coordinate DR testing and audit;
  • Consolidate and analyze management reports for presentation;
  • Ensure proper guidance, training, and mentoring are given to new staff;
  • Lead formal and informal Post Event Problem Reviews (PEPRs) with platform support teams;
  • Ensures on-time communication to stakeholders on application issues;
  • Facilitate and manage business/operations communication during critical issues.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA License: 07C5639


Sciente Consulting Pte Ltd is ranked as Red Herring Top 100 Asia company during 2013 and ranked, 2nd year in-a-row, one of the Fastest Growing Technology Companies on the Deloitte Technology Fast 500 Asia Pacific 2011 and 2012.

Our success over the past years credits to the contribution by each and every associate, their innovative approach to add immense value to Clients, delighted Clients and doing business with uncompromising values.

Our vision is to build a global organization with a difference - which we shall achieve through our mission of 'delighted Clients & Community'.

Sciente Consulting is a specialist business technology consulting services firm focused in banking, financial markets, insurance & telecommunications industries serving large global multinational corporations.

Amalgamation of business & technology competencies, agile business model and our methodology of client alignment derives a unique Value Innovation which has been an integral part of the strategy to delight its Clients with value proposition and a clear differentiation.

Philanthropy through social innovations, is very much part of Sciente culture to build the corporation with a difference and to delight the community. MyTechLogy.com is one of the social innovations projects by Sciente.

Please visit www.sciente.com to know more about us and to view more career opportunities.

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