Ops Support Executive, EUC & Svc Desk

Ops Support Executive, EUC & Svc Desk

2-3 years
Not Specified

Job Description

Job Description :
NCS is a leading information and communications technology (ICT) and communications engineering services provider across the Asia-Pacific region. We are headquartered in Singapore and a wholly owned subsidiary of the Singtel Group. We have in-depth domain knowledge and unique capabilities that create business value for customers. We offer a broad range of services, including consulting, systems development and integration, business process outsourcing, infrastructure management and solutions, and technology solutions.
As a Ops Support Executive, EUC & Svc Desk, the broad area of your job responsibilities will cover the following:
  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incident, investigate & provide temporary / permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Perform service request related to client platforms.
  • Monitor the agreed service level, document & maintain the configuration of the systems, provide regular reporting to relevant parties.
  • Involve in client platform implementation/upgrade project.
  • Manage client platform implementation/upgrade project.
  • Perform on research/evaluation of client platform tools.
  • Provide systems related technical advice to customers or project team.
  • Manage client platform management systems.
  • Manage systems changes through change request process & provide status reports to the relevant parties.
  • Perform client platform related presales tasks.
  • Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.
  • Ensure service level meet requirement. Propose and implement action plan when required.
  • Established facility management standards/best practices to ensure
  • operation consistency across project/facility management teams.

The ideal candidate should possess:
  • Diploma / certification in Information Systems or related field
  • Having 2-3 years of relevant experience in IT Support
  • Proficient and familiar with Windows 10, Microsoft Exchange / Outlook, Microsoft Office Suite
  • Troubleshooting issue on Desktop, Laptops, multi-function devices. Mobile devices
  • Having a passion for customer service and proactive in rectifying issues

Job Details

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