Outlet Manager

Outlet Manager

Zouk Clarke Quay Pte. Ltd.
2-5 years
36000 - 48000 SGD

Job Description

Manage daily operations. To lead and mentor the team, plans/ develop for sales/service strategies, mediate/coordinate and resolve operations related issue, decisions making, influence and inspired/ manage and motivate co-workers.


Follow-up on any outlet operations related matters

Perform checking on outlets (Staff, equipments, furniture, lighting, aircon, cleanliness) to ensure is ready for operations

Conduct outlet briefing for staff before operations

Check & arrange last minute insert reservations for regulars and walk-in to filled empty tables/turn-over tables and maximize sales of the night

Perform visits on tables to check on the service/service follow-up, build/maintain rapport with walk-in/regulars, explore and expand networking with guest to source more potential regulars/supporters

Perform bill checking at cashier counter, verify and inspect/void bill

Handle customer feedback/complains, stolen bottles, guest arguments, keep the damage to the minimum or turn it into a happy ending by mediations, facilitate After Action Report when incident arise, conduct service recovery

Staff progress/developments, staff reports and appraisals

Verify cash sales/calculations at cashier counter after end of operations

Prepare monthly sales reports

Coordinate on staff transport with GSL logistic for any additions bus/trips when necessary, E-leave approval for staff, Biometrics/finger print register for new join staff

Monitor crowd flow in outlet, to activate crowd-control procedure with security when necessary

Monitor music volume in outlet, to engage maintenance/DJs adjust volume if necessary

Perform final check on outlet after operations


At least 3 years of relevant management experience

Good leadership, performance management, coaching and problem-solving skills

Service orientated and able to work under pressure in a fast-paced environment

Good command of written and spoken English

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