Patient Service Associate (Refractive Service)

Patient Service Associate (Refractive Service)

Singapore Health Services Pte Ltd
1-2 years
Not Specified

Job Description

Job Description
Job description

  • Establish good rapport and provide quality care to our patients

  • Work closely with our team of doctors and colleagues to address patient needs and requests

  • Handle phone call and email enquiries from patients

  • Coordinate and assist patient with appointment bookings

  • Act as service ambassador in ensuring a smooth patient journey and experience in the center

  • Involve in planning and implementing systems and processes to improve our patient experience

  • Monitor, collate data on patient care related issues and report to appropriate departments for actions

Job Requirements

  • Candidate must possess at least Diploma or equivalent with at least 1-2 years working experience

  • Experience in Customer Service or Proficiency in more than one Asian Language will be an added advantage

  • Patient, enjoy meeting and working with patients

  • Demonstrate good communication and interpersonal skill

  • Able to work proactively, independently and multi-task in a fast-paced environment

Job Details

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