Payment Partner Support Engineering Manager, APAC

Payment Partner Support Engineering Manager, APAC

Meta
8-11 years
Not Specified

Job Description



We are looking for an experienced manager to lead a talented and highly technical team of payment support engineers in our Singapore office. The primary focus of the team is to build proper monitoring and investigate/resolve issues related to our payment integrations with partners. The individual will also partner closely with our engineering, operations and partnership teams to strategies and improve the overall monitoring/reliability of our systems in the APAC region. This is a fast-paced role which requires excellent business acumen, strategic problem solving, creativity, and technical aptitude. You'll leverage your track record of success in leading engineering support services and focus on evolving how META provides scaled engineering support for critical partner integrations and fintech products. The role is based in Singapore office.

Payment Partner Support Engineering Manager, APAC Responsibilities




  • Lead a team of support engineers in Singapore. Actively own and drive the teams professional development.



  • Define and shape support strategy, ensuring alignment between support, product, and other cross-functional teams



  • Manage technical/product issues and escalations and able to deep dive into code for triage/debugging issues.



  • Execute and mature Meta's Payment Partner Support Engineering strategy to ensure the success of a growing number of Payment Processor Partner Integrations



  • Ensure standards of service and operational efficiency are constantly being improved.



  • Become an expert in our products, our platforms and their needs by providing effective technical consultation.



  • Influences and negotiates with internal stakeholders effectively



  • Work with cross functional teams to deliver high impact results.



  • Own insights from the team to help drive future changes.



  • Seen as go-to person for thought leadership in area of expertise, as someone who helps lead a complex discussion to solve complex problems and lead multiple parties, to help solve issues as a collective group and proactively applies learnings



  • Contribute effectively in decision-making meetings with other managers and team leads by defining and shaping support strategy, ensuring alignment between support, product and other cross-functional teams, building trust in high pressure/fire-drill situations



  • Lead development projects focused on service improvements.



  • Ensure that team members have a clear understanding of what's expected through team goals, personal goals and strategic roadmaps for an individual area



  • Effectively coach and grow team members to maximize their impact



  • Hold challenging conversations to address people development needs and manage direct reports through disciplinary situations



  • Proactively communicate feedback, updates, status to direct team as well as relevant cross-functional teams


Minimum Qualifications




  • Minimum 8 years of industry experience with 3+ years of experience in people management. The ideal candidate will have a solid technical background with a proven track record of developing talent.



  • Have 2+ years of experience running support engineering services and operations.



  • Have strong payment/fintech knowledge and deep understanding of Person to Person and Person to Merchant flows.



  • Ability to deep dive into code when required and experience of supporting team who can debug software issues



  • Proven ability in leading highly complex projects from ideation to launch, including providing technical leadership, project management, and hands-on technical problem solving.



  • Experience in driving organization strategy, strong ability in fostering collaboration and strengthening relationships with cross-functional teams across the company.



  • Critical thinking and data analysis skills


Preferred Qualifications




  • Strong technical understanding of online payment processing flows (Merchants, Acquirer Banks, Issuers bank



  • Experience establishing and building Technical Support teams supporting globally distributed partners.



  • Experience developing and debugging software, preferably in the payments space.


Locations

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to .

Job Details

About Meta

Meta Platforms, Inc., doing business as Meta and formerly known as Facebook, Inc., and TheFacebook, Inc., is an American multinational technology conglomerate based in Menlo Park, California. The company owns Facebook, Instagram, and WhatsApp, among other products and services.

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