Process Executive

Process Executive

Collabera Technologies Private Limited Inc
1-3 years
2000 - 2200 SGD

Job Description

  • Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders, exceptions and queries, outstanding problems, and executive approvals as outlined by Legal & Finance.
  • Process Executives must accept and deal with customer communication for agreed languages.
  • SLA Compliance: In a data process - executes transactions as per prescribed guidelines and timelines such as verifying documents, processing bills, analysis of data, responding to complaints/queries on mail, interacting with vendors for order management depending on the process (the nature of the transaction would depend on the process) in order to meet SLA targets. In a voice process - Follows all predefined procedures, adheres to all the laws regarding Telesales applicable in that specific location in order to meet SLA target and to ensure that the performance parameters are met and exceeded in order to meet SLA targets
  • Process Compliance: In a voice process - effectively executes calls of the client’s customers, resolves query/issue as per deliverables outlined, maintains voice quality as per standard agreed, handles repetitive calls, and strives for target maximization in order to meet quality standards. In a data process - Executes client transactions i.e. attends to the transactions, verifies basic information, and closes customer query /issue as per defined SOP/ parameters prescribed; Ensures appropriate documentation of the upshot from the last transaction on the clients’ account as per the prescribed format. In order to meet quality standards.
  • Customer Interaction: Resolves individual cases that need re-work to ensure a high C-Sat / NPS score from the end-user
  • Knowledge Management: Shares experiences in order to facilitate capture of tacit knowledge
Required Skills:

  • High school graduate
  • Excellent communication skills - Fluent English essential. A second language beneficial
  • Proficiency in Microsoft tools, Word, Excel and PowerPoint, Outlook, and with business systems
  • Ability to work effectively as part of a team
  • Strong administration and organization skills

Personal Attributes required:

  • Good analytical and problem-solving skills
  • Eye for detail to ensure high accuracy
  • Excellent communication skills and a strong focus on customer satisfaction
  • Ability to work well under pressure
  • Ability to work on your own initiative
  • Willingness to learn new processes and tasks

Job Details

Employment Types:





Established in 1991, Collabera is one of the fastest growing end-to-end information technology services and solutions companies globally. As a $500 million IT company, Collabera's client-centric business model, commitment to service excellence and Global Delivery Model enables its global 2000 and leading mid-market clients to succeed in an increasingly competitive marketplace.

With over 9000 IT professionals globally, Collabera provides value-added onsite, offsite and offshore technology services and solutions to premier corporations. Over the past few years, Collabera has been awarded numerous accolades and Industry recognitions including.

Collabera listed in GS 100 - recognized for excellence and maturity
Collabera named among the Top 500 Diversity Owned Businesses
Collabera listed in GS 100 & ranked among top 10 service providers
Collabera was ranked:
32 in the Top 100 Large Businesses in the U.S
18 in Top 500 Diversity Owned Businesses in the U.S
3 in the Top 100 Diversity Owned Businesses in New Jersey
3 in the Top 100 Privately-held Businesses in New Jersey
66th on FinTech 100
35th among top private companies in New Jersey

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