Process Management Specialist

Process Management Specialist

Starhub Ltd.
5-7 years
36000 - 55200 SGD

Job Description

Job Title: Process Management Specialist

Job Purpose

This role will be responsible for the end-to-end evaluation, design, creation and delivery of internal and external processes aimed to improve overall customer satisfaction and operational efficiency.

Responsibilities

  • Designs and influences processes of new and upcoming projects, transformation programs, campaigns to be used by internal and external customers.
  • Raises callouts and possible gaps to Sponsors and Strategy Partners on the upcoming launches/projects.
  • Analyses and evaluates business process improvement opportunities
  • Determines systems and process enhancements that result in decreased costs, increased customer satisfaction, and overall process efficiency improvements.
  • Monitors the alignment of systems and agreed processes across all touchpoints
  • Facilitates process-mapping sessions.
  • Assemble critical players to align processes.
  • Complete the cost-benefit analysis for recommended processes
  • Assist in standardising tools for all frontliners - systems (Siebel/EBS/eButler), policies, processes.
  • Organizes cross-functional process improvement through re-engineering of customer perceptible processes and drives the rapid delivery of targeted solutions to process transformation opportunities.
  • Works with internal and external stakeholders in clarifying policies, optimizing and redesigning processes used to streamline workflows, speed up product delivery and improves customer experience.
  • Maintains and updates all process-related documents for reference purposes.
  • Reviews Frequently Asked Questions created by Product and Marketing to ensure that experience is aligned and handling is prepared
  • Guide business unit leaders in understanding and use of Process Management and Lean Six Sigma methods by establishing links between process improvement initiatives and business strategies and identifying and prioritizing high impact opportunities.

Requirements

  • Six Sigma certified preferred
  • Minimum 5 years working experience with at least 2 years in a process improvement role or its equivalent
  • Has been part of successful implementation of process improvement initiatives
  • Detail oriented, highly organized, self-motivated, proactive, and able to plan and execute
  • Passionate in customer experience

.We regret only shortlisted candidates will be notified.

About Starhub Ltd

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