Production Support Analyst - Banking

Production Support Analyst - Banking

GMP Technologies
5 - 15 Years
Not Specified

Job Description

This position will be seated at the bank, ensuring systems supported are ready for business. Incumbent will be part of the Application Support Team, responsible in:
• Ensure systems are operating at optimal level without issues and manage change requests, defects as well as business-as-usual activities
• Handle technical troubleshooting and support, lead level support engineers and also coordinate projects when needed
• Develop implementation, integration and documentation according to agreed standards
• Execute requirement analysis and provide support for enhancement, fixes and emergency application changes deployment
• Suggest improvements by providing technical specifications for system / process enhancement
• Support Disaster Recovery exercises
• Gather and process relevant information at point of incident and perform quick assessment of the impact
• Communicate on incidents and provide regular update to higher management, stakeholder and users until incident closure
• Work closely with the Incident Manager to ensure preventive and detective measures of applications are identified and implemented.

•Diploma/Degree in Computer Science or Information Technology from a recognized institution.
• Proven Application Support experience, preferably in banking or financial industry
• Strong troubleshooting and problem-solving skills
• Good knowledge of RDBMS (MSSQL, Oracle) concepts as well as hands-on experience in using SQL for data retrieval and analysis
• Good understanding of ITIL methodologies for incident, problem and change management
• Preferable with experience in job scheduling or automation tools
• Self-motivated and driven to ensure high quality work in a timely manner
• Team player with ability to function independently and work with regional teams and vendors
• Strong oral and written communication and interpersonal skills
• Technically competent with support work experience in financial applications
• With knowledge in remittance systems, SWIFT messages
• Good understanding and competency in scripting (such as DOS, UNIX or VBA)
• Candidates with knowledge of Middleware applications (such as MQ, Connect Direct, IBM ESB) will be considered for Middleware Application Support
• Regular office hour with rotational standby schedule (night/scheduled weekend/ holiday).

GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Tang Lee Ling | Registration No: R1106845

Incorporated in 28 June 1997 as a recruitment firm offering job placements for technical personnel, GMP Technologies (S) Pte Ltd has an established track record for providing our clients with valuable staffing solutions and industry insights. The organisations we serve range from the world’s leading multinational corporations to emerging companies and key specialist firms.

We specialise in the following sectors :

• Information Technology
• Engineering
• Healthcare, Pharmaceutical & Life Sciences

Company registration number : 199704470C

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