Production Support Analyst

Production Support Analyst

Sciente Consulting
0-2 years
Not Specified

Job Description

Job Summary
We are looking for highly motivated and experienced individuals to join our client as a Production Support Analyst supporting banking systems and applications.

Mandatory Skill-set
  • Degree/Diploma in Computer Science, Business Information Technology or related disciplines;
  • 0-2 years of experience providing support to business systems and applications in banking or financial service sectors;
  • Possesses good knowledge on Site Reliability Engineering best practices and experience adhering to Site Reliability Engineering guidelines in the work;
  • Able to troubleshoot and provide solutions for technical issues and routes to appropriate escalation groups;
  • Good analytical skills with excellent communication;
  • Good in understanding internal processes and resolving issues.

Desired Skill-set
Prior experience in the banking industry.

Responsibilities
  • Perform work in rotational shifts to provide 24/7 on-site or on-call support (9 hour shift);
  • Responsible for health-check, continuous L1 support and rectification for mission critical applications;
  • Responsible for the day-to-day maintenance of the application systems in operation;
  • Handle Incident and Problem management;
  • Work closely with key stakeholders, including management, development teams, end users, and unit leaders and communicate application problems and issues;
  • Provide root cause analysis techniques to determine cause and resolve complex system issues or escalate to application managers and the management team;
  • Involve with onsite and offshore teams across multiple technologies/applications.
Should you be interested in this career opportunity, please send in your updated resume to [Confidential Information] at the earliest.

When you apply, you voluntarily consent to the disclosure, collection and use of your personal data for employment/recruitment and related purposes in accordance with the SCIENTE Group Privacy Policy, a copy of which is published at SCIENTE's website (https://www.sciente.com/privacy-policy).

Confidentiality is assured, and only shortlisted candidates will be notified for interviews.
EA License: 07C5639



Sciente Consulting Pte Ltd is ranked as Red Herring Top 100 Asia company during 2013 and ranked, 2nd year in-a-row, one of the Fastest Growing Technology Companies on the Deloitte Technology Fast 500 Asia Pacific 2011 and 2012.

Our success over the past years credits to the contribution by each and every associate, their innovative approach to add immense value to Clients, delighted Clients and doing business with uncompromising values.

Our vision is to build a global organization with a difference - which we shall achieve through our mission of 'delighted Clients & Community'.

Sciente Consulting is a specialist business technology consulting services firm focused in banking, financial markets, insurance & telecommunications industries serving large global multinational corporations.

Amalgamation of business & technology competencies, agile business model and our methodology of client alignment derives a unique Value Innovation which has been an integral part of the strategy to delight its Clients with value proposition and a clear differentiation.

Philanthropy through social innovations, is very much part of Sciente culture to build the corporation with a difference and to delight the community. MyTechLogy.com is one of the social innovations projects by Sciente.

Please visit www.sciente.com to know more about us and to view more career opportunities.

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