Program Director

United Overseas Bank Limited
10 - 15 Years
Not Specified

Job Description

Job Responsibility

  •  Stakeholder Relationship Management
  • Acts as a single point of contact (trusted advisor) for senior stakeholders and influencers.
  • Supports effective business change by building relationships with business leaders, technology and operational business partners.

• Change Implementation Planning & Management

  • Anticipate the business challenges, objectives of the T&O initiatives to be undertaken, high level budgets and success criteria.
  • Undertake scoping and evaluation of new initiatives. Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation.
  • Ensures that there is a business perspective on how the new operations and technical capabilities will be delivered to the business.
  • Initiate the implementation plan for Group T&O projects. This will include all the activities that the business needs to do to prepare for new operation process and technical components.
  • Spot potential problems, recognize the risk impact and propose risk mitigation strategies.

• Managing RUN

  • Manage the communication and regular updates to business stakeholders on production incidents and problems impacting customer and business operations
  • Lead the regular review with business on system stability, responsiveness, production incident, problem tickets including identification of root cause.
  • Track for continuous improvement. Ensure early identification and resolution of challenges impacting BAU systems.

• Sustainable Improvements

  • Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives which provide the highest ROI.


Technical Skills & Experience

  • Minimum 15 years of relevant banking experience
  • Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
  • Strong understanding of technology and operational processes across functions / departments in the bank/market.
  • Experience in scoping and evaluation – Defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation


  • Excellent stakeholder management and communication skills.
  • Manage divergent agendas and divergent stakeholders with win-win solution
  • Manage organizational ambiguity and differing stakeholder views
  • Possess strong understanding of business strategies and able to translate them into concrete achievable action plans
  • Able to collaborate and drive motivation across a diverse slate within and across teams and can deal with difficult conversations effectively
  • Owns and enhances workflows and processes, and delegates with clear accountabilities across the teams to meet objectives / outcomes
  • Promotes an environment of learning and development. Understand and develop team members and others to achieve their professional growth
  • Strategic forward thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
  • Passionate, diligent individual with ability to thrive in ambiguity
  • Resourceful team player


  • Bachelor’s degree in engineering/ business/ finance or equivalent

Primary Contacts

  • Technology and Operations Business Unit Heads
  • Business Users 
  •  GTO Head

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Technology & Operations
Our team comprises five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralizing and standardizing technology systems as well as banking operations in Singapore and overseas branches.

About Recruiter



Functions : Human Resources

Industries : Banking/Financial Services

Skills/Roles I hire for: Human Resources

level Hiring For: Mid Level

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