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Program Management Lead, Country, Trust & Safety

Tiktok Pte. Ltd.
10-15 years
108000 - 216000 SGD

Job Description

TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy. Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community. Your well-being is very important to us. As part of this commitment, you will have access to our especially designed wellbeing programmes to support your physical and psychological health and wellbeing.


As the Program Management Lead on the Trust & Safety team, you lead program managers who are first point in contact for respective markets, ensuring that our products, policies, programs, and systems work together to protect consumers and prevent abuse. You are based in Singapore and will work closely with internal stakeholders such as the data science team and policy team, as well as external stakeholders such as public relations and government relations, to implement regulatory and operational changes.


RESPONSIBILITIES:

  • Craft and strategise TikTok Trust and Safety program roadmap for regional markets, including adapting to regulatory requirements and safety considerations for all impacted parties.
  • Establish strong working and mentoring relationship with team members; empowering their self-direction and growth in skillsets and expertise.
  • Oversee and manage various metric changes across various features such as video, comments, follow/like, accounts, etc. with both qualitative and quantitative approaches to detect potential risks and mitigate them.
  • Facilitate effective collaboration on safety and compliance projects from problem definition to final execution with cross functional stakeholders; optimize the process and procures to ensure timely and effective delivery.
  • Provide foresight into various vulnerabilities in scenarios such as video, comments, follow/like, accounts, etc. through qualitative and quantitative approaches


Qualifications

What should I bring with me

  • Broad experience across Trust and Safety, or a related area such as Fraud, Integrity, management of social networking, or within a Trust and Safety vertical, such as minor safety, hate speech, illegal activities and regulated goods, etc.
  • Experience of managing and leading small teams including objective setting and performance reviews
  • Extensive background of managing and coordinating large scale projects or products, working closely with engineering and design teams together with other partner teams to guarantee effective execution of product plans
  • Good data analytics background is a plus


TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.


TikTok is committed to providing reasonable accommodations for individuals with disabilities in our recruitment process. If you need assistance or an accommodation, please reach out to us at [Confidential Information].

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