Program Manager, Employee Listening and Employee Experience Measurement

Program Manager, Employee Listening and Employee Experience Measurement

5-8 years
Not Specified

Job Description

Key responsibilities
  • Creating the Employee Listening program that supports employee lifecycle and helps in measuring employee experience
  • Understand employee needs and key drivers across lifecycle to improve overall employee experience and experience measurement
  • Be at the forefront of employee experience measurement by using research and survey to listen to our employees
  • Responsible for the management of the bank's employee listening programs across various business units and be able to synthe the muti-touch points into an overall program
  • Produce monthly employee metrics and insights reports using Dashboard and engage in customized research to answer specific research questions
  • Keep abreast of the competitive environment (especially the key competitors) in omnichannel strategies and incorporate competitive intelligence and industry developments in the analysis, where applicable
  • Synthe findings to drive high impact business decisions through designing and creating compelling story-telling charts and analyses.

.LI-KG Qualifications

  • Skill requirements
  • At least 5 years of experience in research / survey design and implementation specializing in quantitative and qualitative research.
  • Experience in managing large scale experience tracking program and bring value added improvements to our program
  • Trained ground up as a researcher and is prepared to be hands on in management and running of the program
  • A high degree of professionalism, excellent problem-solving skills and has the ability to synthe a huge amount of data to derive key insights
  • Ability to work effectively with people at all levels of the Bank and within the research team environment
  • Ability to communicate complex ideas effectively both verbally and in writing to drive high impact business decisions
  • A great presence and ability to connect dots across different domain areas

  • Candidates with these demonstrated abilities will set you apart
  • Have working experience in the capacity of experience manager across FMCG / Technology / Banking domain
  • Expert in the curation of surveys, running surveys and analysing survey feedback
  • Expert user of any of market leading survey platform

  • Knowledge in the following areas is an advantage
  • SPSS or other statistical tools
  • Knowledge of coding using any of the tools such as Python or R
  • Experience in using Qualtrics Employee Experience Platform is a plus


Job Details

Employment Types:


About OCBC

Job Source :

Similar Jobs

People Also Considered

Career Advice to Find Better

Simple body text this will replace with orginal content