Records Management Lead

Records Management Lead

Standard Chartered
Not Specified
Not Specified

Job Description

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

  • Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations

  • Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along withminimum global standards for annual and public holiday, which is combined to 30 days minimum

  • Flexible working options based around home and office locations, with flexible working patterns

  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning

  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

The Role Responsibilities


  • The Data and Privacy Transformation Programme (&ldquoDPTP) was established in 2020 to support the Group in making a step change in how Data and Privacy Risks are managed

  • Records Management Risk is the failure to retain records, make records available and destroy records in accordance with laws and regulations. This may lead to regulatory enforcement action against the Group, financial loss through penalties and damage to the Group&rsquos reputation. Personal Data should only be retained for as long as is required to achieve the purpose for which data were collected and are being processed.

  • The role holder will be responsible to define a delivery-oriented approach to shape and plan the best path forward to lower any records management risk for each of the HR impacted processes

  • The successful candidate will have an opportunity to work in a multi-disciplinary team aimed to design, build and/or operate record management controls to mitigate risks

  • Responsibilities include but are not limited to record management risks assessments, business process design and assessments, data protection impact assessments, data incident management, awareness and training, verification that proper risk assessments have been completed and up to date

  • This is a hands-on, individual contributor role, working very closely with the Core Project Team including other data management experts (e.g. data privacy, data quality) who provide subject matter expertise and advice, tailored to the businesses, regions and functions of the Bank

  • The Records Management Specialist will act as the Product Owner in delivery scrum, ensuring changes and outcomes are planned according to the roadmap and changing priorities

  • To support the programme office with understanding the latest view on progress/status of remediation work as it is carried out for records management

  • To liaise with the Business SMEs / process owners in understanding requirements for proposed solutions to close control gaps by running/facilitating workshops and feeding the requirements to the project team and DPTP Squads

  • To act as an SME in Records Management - through working with the Global Process Owners (GPOs) to assess applicability of the policy & standards in their respective areas, help design controls and monitoring checks, draft treatment plans and implementation this includes providing challenge to the business on the risk impact to the business in the event controls are not in place

  • To help Businesses and Functions to prepare various templates for records management requirements.

  • Conduct assessments / surveys on records management, data gathering and analysis on applications, products, processes, documentation and third parties to evaluate compliance with laws, regulations, and internal standards

  • Drive change and adoption by increasing participation in awareness and relevant trainings

  • Own the project team strategy, plan and sequencing towards mitigating the risks identified during HR RCSA

  • Highlight records management risks within the HR process universe which were not highlighted during latest RCSA and design a plan for solutioning


  • Manage conflicts in internal and external stakeholder expectations, employee experience and HR good practice in process solution design across multiple workstreams for data quality

  • Understand risks, business imperatives and business context when facilitating decision making impacted by the process re-design, create solution options and make recommendations

  • Present clear options and recommendations, facilitate decision making and enable clear understanding in key stakeholders of risks, outcomes and trade-offs


  • There are a number of HR processes in scope for Records Management and this roles will be required to work closely with each Global Process Owner or their delegates..

  • For each of the process, the candidate will be responsible for mitigating the risks by analysing the gaps, defining the requirements, putting in place key controls and ensuring successful implementation

  • The following activities will be required to help mitigating the observed risks: identify records, records inventory implementation, availability of records, records destruction, third party records management,

People and Talent

  • Provide leadership, management and coaching to direct reports to ensure they are highly engaged and performing to their potential

  • Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm with internal and external stakeholders

Risk Management

  • Assist in identifying, assessing, monitoring, controlling and mitigating records management risks to the Group

  • Adopt a proactive approach to threat risk assessment through appropriate stakeholder engagement and monitoring of the external environment to improve assurance planning

  • Define metrics and dashboards for monitoring and reporting purposes

  • Organise/participate in related workshops/forums to provide input on records management processes and requirements for new products/initiatives

  • Track completion of risk mitigation plans as per timelines agreed

  • Process compliance related monitoring and support for data management risk sub types

  • Support in driving actions for Improve Records Management knowledge and skills

  • Increase awareness of data & records management processes within the assigned Business / Functions by supporting training programs, maintaining and uplifting supporting procedures and materials

  • Ensure training needs of Business/Functions are shared with the Training Lead in the Programme

  • Prepare materials for governance meetings as required including Board quality presentations

  • Ensure that issues, risks and interdependencies are identified, managed and resolved and ensure a robust escalation process is in place where PMO, Accountable Executive and Project Steering Committee/RF are required to own mitigating actions / making decisions

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group&rsquos Values and Code of Conduct

  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct

  • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters

Key Stakeholders

  • Process Owners

  • HR and T&I Programme Managers (central DPTP, HR DTP), Product Owner, Design Lead & Vendor teams

  • HR for HR, Country Heads of HR, HRBPs, CoE Leads, HR COO team

  • Internal communications team, Corporate Communications team, Subject Matter Expert employees

  • Key Functional Partners: T&I, Finance, CFCC, Legal and Risk, SCM

  • External vendors

Other Responsibilities

  • Embed Here for Good and Group&rsquos brand and value in HR COO Transformation team

  • Collectively responsible for delivering efficiency and goals and targets associated with the Programme and HR scorecard

Our Ideal Candidate

  • 8+ years of extensive experience in a relevant role (e.g. Compliance, Legal, Audit) or experience in a data & records management domain of a large organisation

  • Experience in one of the following Business / Functions will be an added advantage (e.g. Retail Banking Corporate & Institutional Banking Wealth Management Private Banking Legal HR Operations Risk)

  • Good understanding of Records Management Policy, Data Management Framework as well as Standards.

  • Effective oral and written communication skills, with an ability to influence and to gain the respect of senior stakeholders and peers

  • Ability to perform the role of &lsquoChange Leader as SME

  • Confident and courageous to raise/escalate issues in a pro-active, professional, and timely manner

  • Highly motivated individual with a strong track record of achievement

  • Ability to multi-task and work under tight deadlines

  • Excellent stakeholder management skills

Role Specific Technical Competencies

  • Data Management

  • Records Management

  • Data Privacy

  • Data Quality

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Job Details

We are a leading international banking group, with a presence in more than 60 of the world’s most dynamic markets. Our purpose is to drive commerce and prosperity through our unique diversity, and our heritage and values are expressed in our brand promise, Here for good.
Standard Chartered PLC is listed on the London and Hong Kong Stock Exchanges.

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