Retail Executive (Shop & Online)

Retail Executive (Shop & Online)

The Capitol Kempinski Hotel Singapore
2-5 years
36000 - 38400 SGD

Job Description

SCOPE

The job holder plays a critical role in ensuring efficiency in operations and driving sales growth of the brand. You will manage online and offline retail operations which include customer service, inventory management, stocking, merchandising, housekeeping, and retail administration.

OVERALL OBJECTIVES

The job of Retail Executive(Shop & Online) is executed satisfactorily when:

The hotel achieves its Financial Objectives.

The online and physical shop achieves their revenue objectives.

The person achieves their personal objectives.

The outlet is developed in an entrepreneurial manner, looking for opportunities to generate more business at all times.

MAIN RESPONSIBILITIES

Provide accurate information / advice on products to customers, assist in day to day operations, manage and follow up with all multi-channel customer enquiries and feedback. Obtain regular customer feedback from different distribution points on our products.

Conduct regular stock taking, ensure timely order fulfilments, planning and distribution of required stocks to stockists and online marketplaces.

Manage product listings on our website, marketplaces and other retail distribution partners listings. Update inventory on timely basis and ensure key performance indicators for seller is met, including but not limited to seller response rate, ship on time and cancellation rate.

Ensure office and all retail store interior and its environment are always properly maintained and up-kept. This includes online storefronts presentation and information.

Maintain an up-to-date operating manual of the department, incl. policies and procedures, rules and regulations.

Perform any other duties as assigned to them by management.

Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.

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